Insurance Training Provided - Pre-Licensed Customer Service Rep - $16+
About The Position
Teleperformance is hiring a remote, pre-licensed customer service representative to assist insurance policyholders. The role includes resolving complex consumer issues, advising first-level representatives on high-level issues, helping policyholders with billing questions and concerns, supporting requested policy changes, and recommending or making adjustments to address policyholders’ needs. The position includes paid training and requires a dedicated workspace and compliant wired internet connection. Employment is available only to people located in the states listed in the posting.
Requirements
- High school diploma or equivalent.
- At least 6 months of customer service experience.
- Must be 18 years of age or older.
- Ability to type at least 25 words per minute.
- Comfort with desktop computer systems and general knowledge of Windows-based systems.
- Ability to follow established procedures and maintain a customer-service focus.
- Ability to collaborate with team members, supervisors, and support departments.
- Strong communication, listening, analytical, organizational, and problem-solving skills.
- Ability to prioritize tasks and work well under pressure.
- Ability to respond constructively to feedback and evolving policies and to work within a structured schedule that includes a variety of shifts.
- Critical thinking and a proactive, solution-oriented approach.
- For work from home: a dedicated workspace near the router for a hardwired Ethernet connection; internet speed of at least 15 Mbps download and 10 Mbps upload, with ISP latency under 50 ms; internet service cannot be satellite, mobile data/hotspot, P2P, or VPN; proof of internet speed is required.
- Must be located in one of the following states: AL, AR, AZ, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, or WY.
Nice To Haves
- Customer service and/or sales experience preferred.
- College degree preferred but not required.
Responsibilities
- Resolve complex consumer issues and advise first-level representatives on high-level issues.
- Assist policyholders with billing questions and concerns.
- Support policyholders with requested policy changes.
- Provide recommendations and make adjustments as needed to support policyholders’ needs.
Benefits
- Paid training.
- Competitive wages.
- Full benefits, including medical, dental, vision, and 401(k).
- Paid time off.
- Employee wellness and engagement programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
