Insurance Training Provided - Pre-Licensed Customer Service Rep - $16+

Military Spouse Corporate Career Network

2d•Remote

About The Position

Teleperformance is hiring a pre-licensed customer service representative to assist insurance policy holders. The role resolves complex consumer issues, advises first-level representatives on high-level issues, and supports policy holders with billing questions, requested policy changes, recommendations, and adjustments. Training is provided. The position is described as remote and is available only to candidates located in the listed eligible states. Applicants need a dedicated workspace near their router and an eligible hardwired internet connection; proof of internet speed is required. The role involves handling customer inquiries in a collaborative environment and following established procedures while working toward performance goals. The posting describes Teleperformance as a global digital business services company with more than 500,000 people speaking more than 300 languages, and highlights its work supporting clients, communities, and the environment.

Requirements

High school diploma or equivalent.
At least 6 months of customer service experience.
Must be at least 18 years old.
Ability to type at least 25 words per minute.
Comfort with desktop computer systems and general knowledge of Windows-based systems.
Ability to use a dedicated workspace near the router for a hardwired Ethernet connection.
Internet connection of at least 15 Mbps download and 10 Mbps upload, with ISP latency under 50 ms; satellite, mobile data or hotspots, P2P, and VPN connections are not permitted.
Proof of internet speed is required.
Strong communication, listening, analytical, organizational, problem-solving, and critical-thinking skills.
Ability to collaborate, prioritize tasks, work under pressure, respond constructively to feedback and evolving policies, and focus on a positive customer experience.

Nice To Haves

Customer service and/or sales experience preferred.
College degree preferred but not required.

Responsibilities

Resolve complex consumer issues.
Advise first-level representatives on high-level issues.
Assist policy holders with billing questions and concerns.
Support policy holders with requested policy changes.
Provide recommendations and adjust as necessary to support policy holders’ needs.
Field customer inquiries and find ways to respond to them.
Collaborate with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
Follow established procedures and work within a structured schedule that includes a variety of shifts.