PRE-ENROLLMENT SUPPORT COORDINATOR - 67016160

State of Florida • Fort Lauderdale, FL

32d • Onsite

About The Position

This position with APD will serve staff and management across the Agency. Your work will impact the workplace culture, our community, and the population we serve as we continuously strive to achieve the Agency’s mission. This is a responsible professional position which provides support coordination to consumers with special needs, resulting from a developmental disability. Employees in this position maintain orderly client central records in the APD iConnect system, independently perform complex and detailed reviews of multiple documents, and complete multiple tasks related to the Pre-Enrollment Workstream often under tight timeframes and with limited supervision.

Requirements

• High school Diploma or its equivalent.
• Must have valid Driver’s License or other efficient means of transportation to travel for work purposes.
• Must have case management experience.
• Must have customer service experience.
• Using databases, electronic files, and Microsoft Office Programs.
• Case management best practices.
• Plan, organize and coordinate work assignments.
• Actively listen to others.
• Communicate effectively verbally and in writing with clients and other agencies.
• Establish and maintain effective working relationships with others.
• Solve problems and make decisions.
• Manage a complex case load.
• Represent the programs, policies, and procedures in an assertive and professional manner.
• Work independently and as part of a team.
• Travel for work purposes.
• Prioritize and schedule work efficiently, determine work priorities and ensure completion of work assignments.
• Multi-task and work under pressure.
• Demonstrates excellent customer service

Responsibilities

• Track and coordinate the Crisis Waiver Enrollment (CWE) requests, update the client’s record in APD iConnect including the Crisis Identification Tool, Programs, Divisions, and Notes Tabs as needed, work with families and agencies to obtain missing supporting documentation when processing CWE requests, provide technical assistance to consumers and their legal representatives regarding the CWE review process, identify immediate local, state and community resources to help alleviate the immediate critical needs of the consumer and their families while the CWE review process is underway, and issue the appropriate written notices of crisis denial or approval upon completion of the CWE process.
• Facilitate the iBudget waiver enrollment process for Pre-Enrollment clients who have been approved to enroll on the waiver, complete the closure procedures for clients that meet the closure requirements following existing rules and operating procedures, and update and maintain the assigned clients’ central records in APD iConnect in accordance with the iConnect Case Management Manual.
• Create and update the short form support plan upon the client’s initial placement in Pre-Enrollment and the Annual Status Review Form annually thereafter. Consult with individuals and families to identify resources as well as finding and gaining access to natural supports and community resources. Advocate on behalf of the assigned PreEnrollment clients and their families. Document contacts and case management activities in the client’s record in APD iConnect. Conduct disaster planning and quarterly review activities for Pre-Enrollment clients in Supported Living. Document ongoing progress notes in APD iConnect to explain coordination activities in support plan development, implementation, use of natural supports and justification of expenditures.
• Coordinate and monitor the delivery of APD funded supports and services through the Individual and Family Supports (IFS) program to ensure appropriate delivery of the service and the extent to which the services meet the individuals’ needs and expectations. Ensure IFS invoices are authorized and prepared within 5 working days of bills received or services approved, using systems and/or other technology for payment and in compliance with the mandatory requirements in Section 215.422, Florida Statutes and Chapter 3A-20, Federal Administration Code.
• Complete other duties and projects as assigned.

Benefits

• Annual and Sick Leave benefits.
• Nine paid holidays and one Personal Holiday each year.
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
• Retirement plan options, including employer contributions.
• Flexible Spending Accounts.
• Tuition waivers.
• Paid Maternity and Parental Leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED