Enrollment Coordinator

ACCEL Schools•Cleveland, OH

6h•$43,000 - $48,000

About The Position

Pansophic Learning is an education company that strives to provide students and educators exceptional learning solutions that enable them to maximize their success academically and in life, regardless of geographic, financial, or demographic circumstance. These learning solutions include high quality content, technology, teaching and exceptional schools. The Enrollment Coordinator is a full-time position supporting enrollment and registration processes for multiple educational institutions across various geographic regions and online learning. The position requires some travel for departmental training/meetings and occasional school events. Excellent presentation, communication, and organizational skills are required. The Enrollment Coordinator’s primary responsibilities are recruiting, and onboarding families and students interested in enrolling at educational institutions managed by Pansophic Learning. The Enrollment Coordinator will also assist with training and supporting the enrollment team. The Enrollment Coordinator understands state governing standards and demonstrates an understanding of the needs of students and their families. The Enrollment Coordinator will, at times, act as liaison between students/parents, faculty, and administrators. The Enrollment Coordinator provides prospective families and their new students with the information necessary to make an informed decision about enrollment, reviews documents as necessary, and communicates enrollment procedures. The Enrollment Coordinator formulates a successful strategy regarding follow-up with prospective and new families and makes decisions as to where, when, and if to follow-up with prospective and new families regarding enrollment into our educational institutions.

Requirements

Ability to learn quickly and work in a remote environment.
Excellent relationship building, communication, and phone presentation skills.
Superior problem-solving, time management and organizational skills
Solutions oriented with strong follow-up ability.
Positive attitude and strong work ethic in a diverse educational community setting.
Ability to adapt to changing assignments and multiple priorities.
Strong proficiency in using multiple software programs simultaneously including MS Office programs, contact management database systems, Gmail, etc.
Must pass federal, state, and local background checks, as required by the state.

Responsibilities

Provide superior customer service and support to current and prospective families.
Respond to inquiry calls and requests for information using the processes, guides and materials provided by Pansophic Learning using a variety of communication which include phone, email, and text messages.
Make outgoing phone calls to contact interested students/parents daily. Outbound calls are a key task in this role.
Conduct appointments with prospective student/parents via phone/video to identify educational needs, determine goodness of fit between student and institution, and uncover potential challenges of attending the institution.
Schedule appointments for prospective families to tour the school(s)
Provide prospective and newly enrolled families with accurate and up-to-date information regarding registration requirements, school programs, and enrollment information.
Document all interactions with students in the appropriate CRM system.
Assist with re-enrollment training and processes for enrollment team.
Assist with new employee training and onboarding.
Represent the educational institutions as the initial point of contact for enrollment and registration activities within assigned region.
Establish and maintain positive relationships with remote team members and educational institutions.
Provide school support during enrollment events and registration.
Understand and apply state rules and regulations to all activities; remain aware of and updated on rules and regulations that affect job duties.
Identify local community members, organizations, and businesses where meaningful partnerships with the school(s) can be established.
Collaborate with Marketing Managers to identify and coordinate cross promotional opportunities.
Other duties as assigned.

Benefits

Paid time off
Retirement contributions
Optional Basic Life and AD&D insurance
Voluntary life insurance (employee, spouse, child)
Discounted childcare at Early Learning Academies locations
Medical, dental, and vision insurance
Employee Assistance Program
Voluntary short-term disability insurance
Voluntary long-term disability insurance
Career advancement opportunities throughout Accel Schools and our strong network of 4,000+ instructors and education professionals