Pre-Arrival Coordinator- Hilton Salt Lake City Center

Hilton • Salt Lake City, UT

4h

About The Position

The Pre-Arrival Coordinator manages guest, group, and room details before arrival to help deliver memorable hospitality experiences at Hilton Salt Lake City Center. The role uses the property management system to verify reservation information, prepare room assignments and keys, coordinate VIP and group arrivals, manage pre-arrival billing and reservation data, and work with hotel departments to meet guest and operational needs.

Responsibilities

• Enter and retrieve reservation information in the property management system, confirming guest count, room rate and type, and arrival time.
• Pre-block accommodations and special requests, prioritize room assignments by arrival time, and assign rooms based on guest needs.
• Encode room keys for airline, tour, and group pre-arrivals; prepare welcome packs with keys, inserts, vouchers, and other appropriate materials.
• Ensure rates, comments, and guest or special requests are set up correctly.
• Assign suites to VIPs in advance, pre-key VIPs as applicable, and balance room-type levels ahead of arrivals.
• Work with Front Office to complete pre-registration for arriving VIPs and suite bookings.
• Pre-assign VIPs so rooms can be inspected and amenities delivered before arrival.
• Verify pre-arrival credit card authorizations daily and post charges to guest rooms and house accounts as needed.
• Create ad hoc reservations for airline crew rooms and modify arriving group reservations or room assignments in response to internal communications or guest requests.
• Review resumes and rooming lists, verify group-block data against received information, and follow up with appropriate parties to clarify questions.
• Coordinate with Housekeeping and Engineering to block rooms, place rooms out of order, and change rooms based on hotel needs.
• Respond to guest requests on third-party extranets in a timely manner.

Benefits

• 110 nights of deeply discounted travel, with room rates as low as $40 per night through the Go Hilton travel program.
• Employee stock purchase program offering Hilton shares at a 15% discount.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Caregiving concierge services.
• Crisis Concierge support during times of loss.
• Free counseling and support through the Employee Assistance Program for eligible Team Members.
• Paid time off.
• Health plans, including dental and vision coverage.
• Retirement plans.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed