Pre-Analytical Assistant III
About The Position
The Pre-Analytical Assistant III works in the Tech Ops Department and is responsible for performing all functions of the Pre-Analytical Assistant II, along with additional and more complex tasks. The role requires working independently, recognizing and resolving routine complex problems, and being able to fill in across Tech Ops functions as needed. The position may involve customer communications, internal training, problem-solving for special accounts and compliance issues, pending review and resolution, and operating automated equipment. The employee is expected to become proficient in processing electronic orders within one year of hire and meet quality and productivity standards within three months of completing training.
Requirements
- At least 3 years of experience in a laboratory environment or production setting.
- High school diploma or equivalent.
- Minimal data entry skills.
Nice To Haves
- Medical background, including medical terminology applicable to a clinical laboratory.
Responsibilities
- Perform the duties of Pre-Analytical Assistant I and II as required and meet or exceed their productivity and quality standards.
- Recognize and solve more complex problems on a routine basis.
- Understand how Specimen Processing and Tech Ops affect testing departments and result quality.
- Demonstrate proficiency in Tech Ops job duties and standard operating procedures, and fill in for any Tech Ops function as needed.
- Identify problems involving specimen types, test orders, missing information, and improperly positioned bar code labels.
- With experience and training, troubleshoot and resolve basic automated equipment operating problems.
- Research test-ordering information using translation tables, computer systems, and the directory of services, in accordance with compliance policies.
- Understand the relationship between tests ordered and specimens received.
- Complete required written documentation legibly, clearly, and within assigned time frames.
- Meet quality and productivity standards within three months of completing training.
- Validate and verify test orders as needed.
- Train Tech Ops employees and provide ongoing training as needed.
- Perform result entry as required for TIQ/TNP resolution.
- Follow Quest Diagnostics policies and procedures, including safety and compliance requirements.
- Handle pending review and problem resolution.
- Operate automated sortation and aliquoting instruments.
- Potentially communicate with customers and address special-account and compliance-related problems.
- Become proficient in processing electronic orders within one year of hire.
- Perform other duties as assigned.
Benefits
- Day 1 medical, supplemental health, dental, and vision benefits for full-time employees working 30 or more hours.
- Well-being programs.
- Annual no-cost Blueprint for Wellness health assessment program.
- healthyMINDS mental health program.
- Vacation and Health/Flex Time.
- Six holidays plus one MyDay off.
- FinFit financial coaching and services.
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
- Employee stock purchase plan.
- Life and disability insurance, with buy-up option.
- Flexible Spending Accounts.
- Annual incentive plans.
- Matching gifts program.
- Education assistance through MyQuest for Education.
- Career advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
