Pre-Analytical Assistant III

Quest Diagnostics•Lenexa, KS

About The Position

The Pre-Analytical Assistant III works in the Tech Ops Department and performs all functions of a Pre-Analytical Assistant II, along with additional and more complex tasks. The role requires working independently, recognizing and resolving routine complex problems, and demonstrating proficiency with Tech Ops duties, standard operating procedures, compliance policies, specimen handling, and test orders. The position may involve customer communications, internal training, problem-solving for special accounts and compliance-related issues, pending review and resolution, and automated equipment operation. The employee is expected to become proficient in processing electronic orders within one year of hire and meet quality and productivity standards within three months of completing training. This position is located in Lenexa, Kansas, and is scheduled Tuesday through Saturday from 7:00 AM to 3:30 PM. The stated pay range is $18.00 or more per hour.

Requirements

At least 3 years of experience in a laboratory environment or production setting.
High school diploma or equivalent.
Minimal data entry skills.

Nice To Haves

Medical background, including medical terminology applicable to a clinical laboratory.

Responsibilities

Perform all duties of a Pre-Analytical Assistant II and meet or exceed productivity and quality standards for Pre-Analytical Assistant I and II tasks when required.
Recognize and solve more complex problems on a routine basis.
Understand how Specimen Processing and Tech Ops affect testing departments and result quality.
Demonstrate proficiency with Tech Ops job duties and standard operating procedures.
Understand available resources and fill in for any function within the Tech Ops department as necessary.
Identify discrepancies involving specimen types and test orders, missing information, and improperly positioned barcode labels.
Perform basic troubleshooting and resolve problems with automated equipment operation after appropriate experience and training.
Research test-ordering information using translation tables, computer systems, and the directory of services.
Understand the relationship between tests ordered and specimens received.
Complete required written documentation clearly, legibly, and within the assigned time frame.
Validate and verify test orders as needed.
Train Tech Ops employees and provide ongoing training as needed.
Enter results as required for TIQ/TNP resolution.
Perform pending review and problem resolution.
Operate automated sortation and aliquoting instruments and other automated equipment.
Communicate with customers when needed and resolve problems related to special accounts and compliance issues.
Adhere to Quest Diagnostics policies and procedures, including safety and compliance requirements.
Perform other duties as assigned.

Benefits

Medical, supplemental health, dental, and vision coverage for full-time employees working 30 or more hours.
Well-being programs.
Annual no-cost health assessment program, Blueprint for Wellness.
healthyMINDS mental health program.
Vacation and Health/Flex Time.
Six holidays plus one MyDay off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with a buy-up option.
Flexible Spending Accounts.
Annual incentive plans.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.
Potential eligibility for annual performance bonus compensation.