Practice Transformation Coordinator

Kintegra Health•Gastonia, NC

10h•Remote

About The Position

The Practice Transformation Coordinator works in the Practice Transformation Department and reports to the Practice Transformation Manager. The Coordinator encourages practices to explore opportunities, challenges, and benefits related to improving health outcomes and patient experiences. The role works closely with practice staff, providers, and Clinical Educators, providing education and assistance while using health information technology to support patient-centered care. The position supports organizational quality, operational, technical, and regulatory initiatives. The position is full-time, non-exempt/hourly, and remote with 75% travel. The Coordinator assists with quality improvement methods and initiatives, maintains knowledge of relevant regulatory programs, reviews patient records and reports, supports users of the Practice Management System and Electronic Medical Record (EMR), troubleshoots issues, and trains staff. The role requires a registered or certified Medical Assistant or Licensed Practical Nurse and 3–5 years of clinical practice experience in medical office workflow, EMR documentation, and leadership. The Coordinator must be able to travel to organizational sites without driving restrictions and sit and stand for extended periods. They must read and understand English, maintain confidentiality, and communicate effectively with personnel at all levels. Kintegra Health emphasizes patient-first care, process-focused improvement, integrity and honesty, cooperation and flexibility, and cultural sensitivity. The organization provides community-sponsored, family-centered health care, health education, and preventive care without regard to ability to pay. Its goals include accessible comprehensive primary care, addressing physical and social health needs, preventive care and education, and interdisciplinary collaboration with community providers.

Requirements

Registered or Certified Medical Assistant or Licensed Practical Nurse.
3–5 years of clinical practice experience in medical office workflow, EMR documentation, and leadership.
Ability to learn quality improvement methodology, including workflow assessment and redesign.
Ability to learn regulatory program requirements and workflows for quality initiatives.
Strong communication skills, including excellent oral and written communication.
Ability to function in a fast-paced clinical setting.
Highly developed technology skills, including computerized healthcare information systems, word processing, spreadsheets, and presentation applications.
Critical thinking, analytical, and problem-solving skills.
Ability to prioritize and manage multiple assignments simultaneously and produce expected results.
Ability to support clinical and operational staff in EMR use, troubleshoot issues, and provide training.
Ability to sit and stand for long periods.
Ability to read and understand English.
Ability to maintain confidentiality of records and communicate with all levels of personnel.
Ability to travel to organizational sites without driving restrictions.

Responsibilities

Assist with quality improvement methodologies, including Gemba Walks, Value Stream Mapping, and PDSAs, to promote organizational change.
Maintain knowledge of regulatory programs, including Meaningful Use, Uniform Data System, Accountable Care Organization, Patient Centered Medical Home, and HEDIS Measures.
Assist with departmental quality improvement initiatives, including metric identification, interventions, evaluation, and outcomes.
Assist with report generation and report evaluation.
Review patient medical records, health care gap reports, and supporting documentation for completeness and accuracy.
Maintain knowledge of the Practice Management System and Electronic Medical Record.
Support and educate end users in using the Practice Management System and Electronic Medical Record.
Troubleshoot issues and communicate solutions to staff.
Train staff on use of the Practice Management System and Electronic Medical Record.
Perform other duties as assigned.