Practice Transformation Spec

Quality Insights,Inc• US,

2d•$86,300 - $127,351

About The Position

The Practice Transformation Specialist (PTS) encourages physicians and physician practices to explore ways to improve health outcomes and patient experiences while containing healthcare costs. The role supports practices in maximizing care teams, providing comprehensive care management and coordination, managing population health, and using health information technology (HIT) effectively to support patient-centered care. The PTS consults with practices to restructure clinical and business workflows and improve HIT implementation and use. The role coordinates related efforts with vendors, stakeholders, and partner organizations, sharing information and resources and developing cost-effective strategies that improve HIT utilization, efficiency, and cultural competency. Services may include quality improvement and workflow redesign; Patient-Centered Medical Home (PCMH) implementation and recognition; electronic health record (EHR) implementation, optimization, and data abstraction; patient-centered communication; team-based care; and ICD-10 implementation. The PTS serves as project coordinator for implementation projects, recruits and assists physicians and practices, assesses workflow and technology needs, and provides technical assistance with HIT adoption and meaningful use. The position conducts and reports environmental scans and benchmarks, tracks requests for assistance and implementation efforts, and works with practice sites to assess and improve clinical performance. It also supports clinical quality measure communications, maintains current knowledge of technological developments, participates in required training and testing, and manages task-related data in accordance with confidentiality requirements. The position may also conduct or manage other quality improvement projects and perform other assigned duties. The position reports to the Assistant Project Director, with a dotted-line reporting relationship to Practice Transformation Leads. It has no supervisory responsibilities. Travel may be required for conferences, training, and other work activities.

Requirements

Bachelor’s degree in MIS, computer science, engineering, or a healthcare discipline from an accredited four-year college or university; four years of relevant experience may substitute for the bachelor’s degree.
At least five years of experience in medical information systems, medical office workflow, HIT project management, or related consulting.
General knowledge of HIT standards, including HL7, CHI, or SNOMED, EHRs, and physician office practices.
Experiential knowledge of installing, configuring, and administering software applications and hardware products.
Excellent oral, written, and interpersonal communication skills to build collaborative relationships with diverse stakeholders and respond professionally to inquiries and needs.
Strong attention to detail and organizational skills, including the ability to manage complex project budgets, resources, materials, competing priorities, and contract compliance requirements.
Flexibility, critical thinking, and problem-solving skills, including the ability to prioritize work and resources, meet competing deadlines, identify problems, propose solutions, and implement and manage effective solutions.
Computer proficiency, including Microsoft Office products, project management tools, calendar and contact management, querying and report generation, accurate data entry, recordkeeping, and report preparation.
Knowledge of office procedures and ability to operate common office equipment, including computers, laptops, projectors, copiers, fax machines, audiovisual equipment, and teleconference equipment.
Strong presentation skills, particularly with physicians and office staff, and the ability to function effectively in a public relations role with a customer-centric service perspective.
Ability to learn the QIN-QIO process and culture and the practices and vendors served.
Knowledge of applicable federal and state statutes, regulations, and program standards related to assigned contracts.
Ability to travel as required for conferences, training, and other work activities.

Nice To Haves

Relevant master’s degree or clinical degree such as RN or LPN.
Experience implementing software in small primary care practices.
Experience with PCMH, ICD-10, medical home, and transitions of care.

Responsibilities

Encourage physicians and practices to improve health outcomes and patient experiences while containing healthcare costs.
Consult with practices on restructuring clinical and business workflows to optimize health information technology implementation and use.
Coordinate task-related efforts and partnerships with vendors, stakeholders, and organizations working on comparable HIT initiatives; facilitate discussions and share information and resources.
Target and recruit practices from local market areas to promote program growth and local capacity for accountable care organizations, PCMH, and other integrated care models.
Lead collaboration with HIT vendors and stakeholder organizations to assess practices’ electronic clinical information and health record status and provide technical assistance with HIT exploration and adoption.
Provide practices with information about electronic clinical information system products, functionality, value, and costs.
Promote the production and use of electronic clinical information, including information sharing in accordance with HIPAA privacy and security standards and applicable QIN-QIO confidentiality requirements.
Assist practices with existing EHR systems in achieving meaningful use.
Coordinate HIT implementation projects and help physicians and office staff assess workflows, technology, HIT needs, and options.
Establish, conduct, measure, and report initial and ongoing environmental scans, benchmarks, requests for assistance, participant information, implementation efforts, and cost efficiencies as required.
Work with practices to assess, measure, and improve clinical performance for HIT initiatives and cultural competency as required.
Work with the communications team and other staff to promote improved healthcare through the use and reporting of clinical quality measures.
Maintain current knowledge of technological developments and participate in required training and testing.
Collect, maintain, manage, use, and report task-related data while complying with applicable confidentiality policies and procedures for health information.
Work with practice sites on practice transformation, medical home, and ICD-10 implementation.
Manage or conduct other quality improvement projects and participate in other projects and activities as required.
Perform other duties as assigned.