Practice Support Assistant

UnitedHealth Group • Concord, MA

13d • $16 - $29 • Onsite

About The Position

The Practice Support Assistant will provide administrative and patient support within a clinical department, focusing on scheduling, phone coverage, outreach calls, greeting patients, and monitoring the waiting area. Manage the check-out process, including follow-up appointment scheduling, while delivering exceptional customer service to strengthen patient-clinician relationships. Coordinate communication between clinicians, patients, and external referrals to ensure smooth clinical operations.

Requirements

• High School Diploma/GED
• 1+ years of customer service experience

Nice To Haves

• Associate’s Degree or completion of a medical office administration program
• Experience with electronic medical records (EMR) or ability to quickly learn EMR systems
• Previous experience with prior authorizations

Responsibilities

• Schedule and manage patient appointments across MyHealth, phone, and in-person channels; confirm and reconcile data in the EMR
• Greet patients, monitor waiting areas, and verify check-ins while ensuring accurate patient information
• Coordinate check-out process, including scheduling follow-up appointments and processing referrals
• Handle administrative tasks such as completing forms, obtaining prior authorizations, and maintaining updated department documents
• Provide compassionate customer service by answering inquiries, making outreach calls, and resolving patient concerns promptly
• Will be expected to manage a high-volume site within a team environment

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED