Per Diem Practice Support Assistant

UnitedHealth Group•Medford, MA

10d•$16 - $29•Onsite

About The Position

Position in this function performs Per Diem Practice Support Assistant duties with a high level of autonomy and competency. Serves as a key member of the Pediatrics team, delivering excellent customer service and supporting strong patient-clinician relationships. In addition to core responsibilities, handles significant higher-level administrative tasks. Location: 26 City Hall Mall Medford, MA 02155 Schedule: This is a per diem role, there is no set schedule. Will be called in to provide coverage depending on business need during the business hours of Monday – Friday, 7:45am – 6pm. Department: Pediatrics

Requirements

High School Diploma/GED
1+ years of customer service experience
Basic proficiency with Microsoft Office

Nice To Haves

Associate's degree in medical office administration program
Previous Pediatrics experience
Proven experience with scheduling software and electronic medical records systems (Epic or equivalent)
Proven solid problem solving and complex patient management skills

Responsibilities

Manage complex scheduling tasks, including appointment booking, template adjustments, and patient outreach
Ensure accurate data collection and reporting; handle follow-up activities, referral tracking and insurance authorization processing
Deliver exceptional customer service, resolving escalated issues and supporting patient satisfaction
Oversee waiting room operations, verify patient information, and assist with check-in/check-out processes
Complete and process forms, prior authorizations, prescription renewals, and other documentation
Collaborate with supervisors on coverage and workflow
Participate in quality improvement initiatives and special projects