Practice Support Assistant

UnitedHealth Group • Wellesley, MA

10d • $16 - $29 • Onsite

About The Position

Position in this function performs advanced Practice Support Assistant duties with a high level of autonomy and competency. Serves as a key member of the medical team, delivering excellent customer service and supporting solid patient-clinician relationships. In addition to core responsibilities, handles significant higher-level administrative tasks, which vary by department.

Requirements

• High School Diploma/GED
• 1+ years of administrative experience in a healthcare setting
• Access to reliable transportation

Nice To Haves

• Proven solid technical proficiency in Microsoft Office, scheduling software and electronic medical records systems (Epic or equivalent)
• Proven solid problem solving and complex patient management skills

Responsibilities

• Serve as a role model and mentor for support staff; assist with onboarding and training
• Manage complex scheduling tasks, including appointment booking, template adjustments, and patient outreach
• Ensure accurate data collection and reporting, handle follow-up activities and referral tracking
• Deliver exceptional customer service, resolving escalated issues and supporting patient satisfaction
• Oversee waiting room operations, verify patient information, and assist with check-in/check-out processes
• Complete and process FMLA forms and other documentation
• Collaborate with supervisors on coverage and workflow; lead huddles as needed
• Participate in quality improvement initiatives and special projects
• May be asked to float to 3 other practices in the area when needed to provide coverage (approx. 10-minute drive from home site)

Benefits

• Paid Time Off
• 8 Paid Holidays
• Medical Plan options
• Health Spending Account
• Health Saving account
• Dental, Vision, Life& AD&D Insurance
• Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan
• Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED