Practice Support Assistant (Clinical Receptionist) – 40 hours per week- Bronson Obstetrics & Gynecology Specialists- Battle Creek, MI
About The Position
The Practice Support Assistant performs clinical reception and administrative duties for Bronson Obstetrics & Gynecology Specialists in Battle Creek. The role includes answering and routing calls, greeting and registering patients, scheduling appointments, managing patient records, verifying demographic and insurance information, collecting payments, and supporting office operations. Employees providing direct patient care must demonstrate competencies specific to the population served. The position also supports provider schedules, prepares and verifies deposits, runs reports, maintains a clean and safe work area, and completes other assignments as directed. Practice Centralized Services duties may include reviewing demographic and insurance information for completeness and accuracy and communicating with office staff to resolve issues. The work involves frequent computer use and close visual and hand-eye coordination, as well as regular walking, standing, stooping, bending, sitting, and occasional lifting of light objects.
Requirements
- High school diploma or GED.
- Three to six months of related experience.
- Keyboarding and computer skills.
- Ability to file accurately and organize, alphabetize, and prioritize multiple tasks.
- Professional communication and excellent customer service skills.
- Excellent math skills and ability to use basic office equipment.
- Ability to maintain confidentiality of sensitive medical information.
- Ability to establish effective working relationships with office staff and employees in a team environment.
Nice To Haves
- Previous experience working with medical insurance.
- Previous computer experience, including hospital-based programs such as Medic, Misys, Tiger, or another practice management system.
Responsibilities
- Register patients and confirm patient or guarantor demographic and insurance information.
- Complete required fields in the practice management system.
- Determine patient co-payments using the electronic insurance verification system and collect current and past-due payments.
- Enter charges and payments into the MISYS/Tiger system or another practice management system.
- Prepare encounter forms for charge entry, using the correct ICD-9 and CPT codes as they relate to Codescan.
- Schedule and coordinate patient appointments, tests, and referrals according to office and provider preferences and patient needs.
- Answer telephones, take messages, route callers, and provide or relay information consistent with service standards.
- Maintain patient medical records according to current required standards.
- Obtain patient authorization for transfers of private health information and maintain the confidentiality of patient data.
- Perform office duties such as sorting and distributing mail, copying, filing, faxing, ordering supplies, and completing forms.
- Compose, format, type, and proofread standard letters, reports, and other documents.
- Maintain a clean work area and report equipment malfunctions or problems to appropriate personnel.
- Maintain provider schedules, including meetings, appointments, cancellations, reschedules, and add-on appointments.
- Print physicians' daily schedules and run MISYS/Tiger reports, such as charge summaries and missing-ticket reports.
- Prepare deposits, complete daily deposit verification forms, and verify deposit accuracy.
- For Practice Centralized Services, enter demographic and insurance information, review accounts for missing or inaccurate information, and communicate with office staff to support accurate patient registration.
- Complete special projects and other duties assigned by management, a physician, or the practice manager or office supervisor.
- Complete required training and education and maintain the knowledge and skills needed to perform assigned responsibilities.
- Ensure required activity documentation is accurate and timely.
- Treat patients, families, visitors, customers, and employees with kindness and respect; demonstrate teamwork and integrity.
- Follow hospital safety and infection-control policies and procedures and help maintain a safe, clean environment.
- Maintain unsupervised access to unit medication rooms for stocking or retrieving supplies.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
