Practice Support Assistant (Clinical Receptionist) – 40 hours per week- Bronson Obstetrics & Gynecology Specialists- Battle Creek, MI

Bronson Healthcare Group•Battle Creek, MI

2d•Onsite

About The Position

The Practice Support Assistant performs clinical reception and administrative duties for Bronson Obstetrics & Gynecology Specialists in Battle Creek. Responsibilities include answering phones, greeting and registering patients, scheduling appointments, maintaining records, processing charges and payments, and completing clerical tasks. The role requires professional communication, excellent customer service, accurate handling of patient and insurance information, and strict confidentiality. Employees providing direct patient care must demonstrate competencies specific to the population served. The position also supports provider schedules and daily office operations, including appointment changes, reports, deposits, documentation, supplies, and a clean, safe work area. Additional centralized services duties may include reviewing demographic and insurance information for completeness and coordinating with office staff to resolve registration issues. The role is full-time, first shift, and scheduled for 40 hours per week.

Requirements

High school diploma or GED.
Three to six months of related experience.
Keyboarding and computer skills; ability to file accurately and perform light clerical duties.
Ability to organize, alphabetize, file, and prioritize multiple tasks.
Excellent math skills and ability to use basic office equipment.
Professional communication and excellent customer service skills.
Ability to maintain confidentiality of sensitive medical information.
Ability to establish effective working relationships with office staff and employees in a team environment.
Ability to perform work involving substantial mental and visual fatigue, including CRT work for 70–90% of the time and sustained close-tolerance work requiring hand-eye coordination.
Ability to meet the physical demands of regular walking, standing, stooping, bending, sitting, and some lifting of light-weight objects.

Nice To Haves

Previous experience working with medical insurance is highly preferred.
Previous computer experience with hospital-based programs such as Medic/Misys/Tiger or another practice management system is preferred.

Responsibilities

Answer telephones, take messages, route callers, and provide or relay information consistent with service standards.
Greet and register patients; confirm demographic, guarantor, and insurance information; and complete required fields in the practice management system.
Determine patient co-payments using an electronic insurance verification system and collect current and past-due amounts.
Enter charges and payments into MISYS/Tiger or another practice management system.
Prepare encounter forms for charge entry using appropriate ICD-9 and CPT codes as they relate to Codescan.
Schedule and coordinate patient appointments, tests, and referrals according to office and provider preferences and patient needs.
Maintain patient medical records according to required standards, obtain authorizations for transfer of private health information, and protect confidentiality.
Perform clerical tasks including sorting and distributing mail, copying, filing, faxing, ordering supplies, completing forms, and preparing basic letters and reports.
Format, type, and proofread correspondence, reports, and other documents.
Maintain provider schedules, including meetings, appointments, cancellations, rescheduling, and add-on appointments; print daily physician schedules.
Run reports from the MISYS/Tiger system, such as charge summaries and missing-ticket reports.
Prepare deposits, complete daily deposit verification forms, and verify deposit accuracy.
Maintain a clean unit and work area, report equipment problems, and follow hospital safety and infection-control policies.
Maintain accountability for assigned special projects and complete other duties as directed by management, physicians, or the practice manager/office supervisor.
Establish effective working relationships, demonstrate teamwork and integrity, and treat patients, families, visitors, customers, and employees with kindness and respect.
Complete required training and education, maintain job-related competence, and ensure documentation is accurate and timely.
Maintain unsupervised access to unit medication rooms for stocking and retrieving supplies.
For Practice Centralized Services, enter and review clinical patient demographic and insurance information, identify missing or inaccurate account information, and coordinate corrections with office staff.