Practice Operations Manager-University Blvd.-Adult Medicine-Orlando Health Physician Associates
About The Position
Orlando Health Physician Associates is one of the largest primary care provider groups in Central Florida, part of the Orlando Health Medical Group. With over 225 providers, they offer comprehensive care across various specialties including family medicine, internal medicine, pediatrics, obstetrics and gynecology, and podiatry. They cater to patients of all ages, from childhood to chronic disease management and aging concerns. As part of the integrated Orlando Health system, patients benefit from seamless referrals and coordination of care across numerous facilities. Orlando Health Physician Associates emphasizes convenient access with multiple locations, offering same-day, next-day, and virtual appointments. The organization has a legacy of over 100 years, providing compassionate care. Orlando Health is committed to employee growth through free education programs and well-being services, offering benefits from day one and flexibility. The Practice Operations Manager plays a key role in managing resources to deliver high-quality, cost-effective healthcare services in an outpatient clinic setting, ensuring patient and staff satisfaction in alignment with the mission and goals of Orlando Health Physician Group (OHPG) and Orlando Health.
Requirements
- Bachelor degree in a healthcare, business or related field; or Four (4) years of directly related work experience may substitute for the bachelor degree.
- Two (2) years of health care experience.
- One year in a lead or supervisory role.
Responsibilities
- Responsible for approximately 4-15 physicians and 15-40 team members.
- Assists in development and oversight of standards compliance for outpatient clinics within the Service Line, in cooperation with the Physician Lead.
- Identifies issues in service and coordinates action plans with Service Line Physician leadership and the Director/Physician Practices or COO or Senior Manager.
- Ensures compliance with all regulatory and accreditation mandates, company policies, procedures, and programs.
- Reviews and implements OHPG policies, procedures, and programs.
- Develops and manages annual operational and capital clinic budget in cooperation with the Physician Lead and Senior Manager.
- Allocates and authorizes appropriate expenditures and manages actual performance against budget, providing analysis of material variances.
- Maintains an effective revenue cycle and other systems to maximize revenue.
- Administers methods to enhance efficiency and quality of practice operations, including the Patient-First Initiative, in collaboration with the Physician Lead and Senior Manager.
- Ensures appropriate access, flow, and scheduling of patients in collaboration with the Lead Physician.
- Works with the Leadership Team in the service line to provide seamless care throughout the continuum.
- Coordinates and develops long-range strategic plans for clinic operations within the service line strategic plan, in collaboration with Physician leadership.
- Hires, trains, supervises, evaluates, and develops practice staff in accordance with Human Resources Guidelines.
- Develops lead staff for each clinic and builds a well-functioning team focused on patient needs.
- Ensures quality metrics are met in the practice setting.
- Directs and oversees maintenance of physical facility for operations, appearance, and security.
- Evaluates, recommends, and plans for future space needs.
- Negotiates, communicates, and coordinates with the Service Line and other departments to implement operational changes and new initiatives.
- Interprets, ensures, and facilitates information exchange within the Service Line, promoting open communication.
- Analyzes and prepares appropriate responses and actions.
- Researches, analyzes, and maintains data collection systems required for Service Line operations.
- Participates with Marketing and Sales Department in Service Line promotion and community affairs.
- Ensures coverage of roles during staff shortages, vacations, sick leave, or other leaves to assure continuity in patient care.
- Manages various human resources functions including hiring, work assignments, coaching plans, and performance counseling.
- Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other standards.
- Maintains compliance with all Orlando Health policies and procedures.
Benefits
- Career-growing FREE education programs
- Well-being services
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What This Job Offers
Job Type
Full-time
Career Level
Manager
