Practice Operations Manager-Lee Vista- Family Medicine-Orlando Health Physician Associates

Orlando Health•Orlando, FL

20h•Onsite

About The Position

Orlando Health Physician Associates is one of the largest primary care provider (PCP) groups in Central Florida, comprising the PCP network of the Orlando Health Medical Group. With over 225 providers delivering care in family medicine, internal medicine, pediatrics, obstetrics and gynecology, and podiatry, they offer comprehensive care for all ages and stages of life. As part of the integrated Orlando Health system, providers can easily refer and coordinate care. Numerous convenient locations across Central Florida provide easy access to quality primary care, including same-day, next-day, and virtual appointments. Orlando Health Physician Associates is part of the Orlando Health system, known for its award-winning hospitals, specialty institutes, urgent care centers, and outpatient facilities. The system has a legacy of over 100 years of professional and compassionate care. Orlando Health is committed to providing benefits that go beyond the expected, including career-growing FREE education programs and well-being services, with benefits starting on day one and offering flexibility. The Practice Operations Manager plays a crucial role in managing human, financial, and materials resources in collaboration with the Physician Lead and Director/Physician Practices or COO or Senior Manager. This role ensures the delivery of high-quality, customer-focused, cost-effective, and responsive healthcare services in an outpatient clinic setting, aiming for patient and staff satisfaction in alignment with the mission and goals of Orlando Health Physician Group (OHPG) and Orlando Health.

Requirements

Bachelor degree in a healthcare, business or related field; or Four (4) years of directly related work experience may substitute for the bachelor degree (in addition to the requirements listed in the experience section).
Two (2) years of health care experience, to include one year in a lead or supervisory role.

Responsibilities

Responsible for approximately 4-15 physicians and 15-40 team members.
In cooperation with the Physician Lead, assists in development and oversight of standards compliance for the designated scope of the outpatient clinics of the Service Line within the parameters established by OHPG. Identifies issues in service and coordinates action plans with the Service Line Physician leadership and the Director/Physician Practices or COO or Senior Manager.
Ensures compliance with all regulatory and accreditation mandates to which the organization is subject, company policies, procedures, and programs, ensuring consistent application within their service line(s). Reviews and implements OHPG policies, procedures and programs.
Develops and manages annual operational and capital clinic budget in cooperation with the Physician Lead and Senior Manager. Allocates and authorizes appropriate expenditures. Responsible for management of actual performance against budget providing analysis of material variances to Administration.
Maintains an effective revenue cycle and other systems to maximize revenue.
Administers methods to enhance efficiency and quality of practice operations, including the Patient-First Initiative, in collaboration with the Physician Lead, and Senior Manager, creating an environment consistent with management values of OHPG.
Works with the Lead Physician of the practice, ensures appropriate access, flow and scheduling of patients.
Works with the Leadership Team in the service line to provide seamless care throughout the continuum.
Works in cooperation with leadership to coordinate and develop long-range strategic plans for the clinic operations within the service line strategic plan in collaboration with the Physician leadership.
Hires, trains, supervises, evaluates and develops practice staff in accordance with established Human Resources Guidelines. Develops lead staff for each clinic. Builds a well-functioning team focused on the needs of the patient.
Ensures quality metrics are met in the practice setting.
Directs and oversees maintenance of physical facility to ensure appropriate operations, appearance, and security. Evaluates, recommends and plans for future space.
Negotiates, communicates and coordinates with the Service Line and other departments to implement operational changes and new initiatives.
Interprets, ensures and facilitates information exchange within the Service Line. Facilitates and promotes open communication within the Service Line. Analyzes and prepares appropriate responses and actions.
Researches, analyzes and maintains data collection system required to administer Service Line operations.
Participates with Marketing and Sales Department in Service Line promotion to enhance organizational growth and becomes involved in community affairs that enhance the image of the Service Line and OHPG/Orlando Health.
Ensures coverage of roles during staff shortages, vacations, sick or other leaves in order to assure continuity in patient care.
Manages various human resources functions including hiring, work assignments, coaching plans, and performance counseling.
Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
Maintains compliance with all Orlando Health policies and procedures.