Director of Practice Operations-North Orlando-Orlando Health Physician Associates

Orlando Health•Orlando, FL

1d•Onsite

About The Position

Orlando Health Physician Associates is one of the largest primary care provider (PCP) groups in Central Florida, comprising the PCP network of the Orlando Health Medical Group. With over 225 providers, they offer care in family medicine, internal medicine, pediatrics, obstetrics and gynecology, and podiatry, serving patients of all ages through various life stages. As part of the integrated Orlando Health system, their providers can easily refer and coordinate care. They offer convenient locations across Central Florida with options for same-day, next-day, and virtual appointments. Orlando Health Physician Associates is part of the broader Orlando Health system, which includes hospitals, specialty institutes, urgent care centers, and outpatient facilities across multiple regions. The system has a legacy of over 100 years, focusing on professional and compassionate care. Orlando Health is committed to providing comprehensive benefits, including career-advancing education programs and well-being services, starting from day one and offering flexibility. The Director of Practice Operations is responsible for overseeing the operations of multiple departments across numerous clinical office locations in Hillsborough and Pasco counties. This role ensures quality of care, a patient-first approach, and adequate patient access in daily outpatient operations through fiscal responsibility, resource allocation, labor management, continuous process improvement, quality assurance, and collaboration with physicians and other departments to support the mission and goals of Florida Medical Clinic Orlando Health.

Requirements

Bachelor degree in a healthcare, business or related field; or Four (4) years of directly related work experience may substitute for the bachelor degree (in addition to the requirements listed in the experience section).
Two (2) years of health care experience, to include one year in a lead or supervisory role; or Master’s Degree in a healthcare business or related field and successful completion of the FMCOH Residency Program.
Effective working knowledge of healthcare financial management, operations and strategy.

Responsibilities

Has direct accountability for creation and performance of an annual budget up to $35 million, manages 3 - 15 office locations, and is responsible for a staff of up to 100 full-time equivalents (FTEs).
In partnership with physician and administrative leadership, responsible for developing short and long-term strategic goals centered on patient care, process efficiency, quality assurance and regulatory compliance.
Works collaboratively with other leadership on inter/intra departmental services and projects.
Meets established productivity targets through resource adjustment and workload monitoring.
Oversees patient care flow while redirecting and allocating necessary resources.
Determines necessary space, equipment, supplies and support systems to ensure effectiveness of departments and clinical office sites.
Investigates patient/visitor concerns and implement appropriate courses of action including interpretation and administration of policies.
Ensures that safety, health and regulatory standards are attained within departments.
Implements new work routines or changes to improve efficiency, effectiveness, and quality.
Addresses software, hardware, and phone issues.
Encourages the use of new IT solutions included, but not limited to, Dragon, AI Freed, and other viable IT solutions to manage the processes more efficiently and cost effective.
Actively participates in performance improvement initiatives as directed by administration and/or physician leadership.
Executes in changing and uncertain environments.
Provides support to team members assigned for the full accomplishment of their assigned duties and responsibilities.
Develops an effective team through motivating staff by building on strengths of the individual and his/her desire to excel.
Encourages innovation by creating an environment where idea generation and creativity are valued.
Ensures staff and resources are available to meet needs of the departments.
Communicates pertinent information in a timely manner to administration and/or team members.
Attends and prepares agendas accordingly with regularly meetings including, but not limited to, scheduled staff meetings, bi-weekly operations meetings, Service Line Division meetings, sub-committees, and value-based performance meetings for all departments.
Provides flow of information between providers, management, and staff.
Handles and resolves escalated patient complaints.
Handles correspondence with hospitals, nursing homes, surgery centers, and answering services.
Completes annual self-evaluations on their supervisors and managers, and assists supervisors in the completion of their staff members.
Coaches, directs and counsels supervisors and staff.
Reviews and investigates information related to issues or concerns prior to employee reprimand or staffing changes in collaboration with Human Resource Team.
Payroll - maintains and monitors of supervisors and staff.
Coordinates staffing needs and schedules for all assigned departments to include PTO requests or staffing shortages.
Interviews candidates for open positions and extends offers as approved by Administration including supervisory openings.
Completes new hire and termination process.
Monitors budgetary performance within scope and addresses negative variances.
Collaborates with Directors to develop, implement and monitor practice budgets including analyzing financial reports.
Monitors provider(s) monthly receipts and/or wRVU reports to align with financial goals of individual physicians and overall departments.
Approves invoices for payment and manages direct expenses for assigned departments.
Addresses facility issues and creates work tickets for Maintenance.
Ensures assigned offices are clean and well maintained.
Ensures assigned offices are safe by identifying and eliminating safety hazards.
Reports incidents, accidents, or injuries to administration by completion and submission of proper form(s).
Sets up new provider offices, new locations and oversees mergers of practices.
Provides on-site support for “go lives” on EHR and continuing support.
Schedules new providers with marketing for photos, and snapshot information to be obtained.
Arranges time and place for division meetings with Administration.
Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.
Maintains compliance with all Orlando Health policies and procedures.
Performs all other duties as assigned.
Represents the organization to the external market through appropriate community relations and marketing activities.
Leads and supports key committees to achieve service line initiatives or represent the service line in overall operations.
Participates in the planning and design of information systems and standard reports related to service line.
Recommends the development of and oversees the implementation of administrative policies and operating procedures.
Ensures adherence to local, state, and federal governmental regulations.