Multi-Site Veterinary Practice Manager - Boynton Beach, FL

VetEvolve•Boynton Beach, FL

9d•$70,000 - $80,000

About The Position

The Practice Manager oversees the overall success and daily operations of Colonial Gateway Veterinary Center and Colonial Animal Hospital, ensuring exceptional patient care, client service, and business performance across both locations. The role promotes a positive, high-performing culture aligned with VetEvolve’s values and balances empathy, accountability, and business acumen to support operational excellence, team engagement, and strong relationships throughout the organization. Working closely with the Regional Manager, the Practice Manager executes regional initiatives, achieves financial and operational goals, and contributes to VetEvolve’s broader hospital network. The position is also described as a developmental opportunity for those aspiring to future multi-site leadership roles. The schedule must be flexible and accommodate all hours the practices are open. Travel is minimal (0–10%), with occasional regional travel for meetings, cross-training, or events as required or approved.

Requirements

At least 3–5 years of leadership experience in a veterinary environment.
Demonstrated success managing teams, driving operational performance, and improving client satisfaction.
Strong understanding of veterinary practice operations, financial drivers, P&L management, budgeting, KPI tracking, and compliance requirements.
Ability to coach, develop, and motivate diverse teams while fostering accountability, engagement, and collaboration.
Demonstrated ability to deliver exceptional client experiences and sustain a culture of service excellence.
Ability to manage multiple priorities in a dynamic, fast-paced environment while maintaining accuracy, organization, and sound judgment.
Strong communication and interpersonal skills, including the ability to build trust and alignment with doctors, team members, and leadership.
Ability to identify challenges, evaluate options, and implement solutions that improve patient care, client satisfaction, and operational outcomes.
Proficiency with Microsoft Office Suite and practice management software, and ability to use technology to improve efficiency and reporting accuracy.
Ability to lift and carry up to 50 pounds and safely handle animals up to 130 pounds.
Comfort sitting, standing, walking, bending, and kneeling for extended periods throughout the workday.
Professional, neat appearance consistent with hospital standards.
Ability to work a flexible schedule and be available during all hours the practices are open.

Nice To Haves

Bachelor’s degree in Business Administration, Management, or a related field, or an equivalent combination of education and progressive veterinary practice management experience.
Certified Veterinary Practice Manager (CVPM) designation, or willingness to pursue certification.

Responsibilities

Own hospital-level results across revenue, labor management, client satisfaction, and operational efficiency, and report regularly to the Regional Manager.
Manage hospital operations to ensure efficient, high-quality patient care and client service.
Oversee employee time and attendance, review and approve payroll hours, and submit them on time for processing.
Monitor payroll costs against budget and identify efficiency opportunities.
Coordinate accounts payable and communicate information accurately and promptly to the bookkeeper.
Manage inventory, including stock levels, pricing accuracy, product availability, and team updates; partner with the Regional Manager on budget goals and vendor incentive programs.
Develop staff and doctor schedules that balance patient flow, client needs, and workload while minimizing overtime.
Partner with veterinarians and support leaders to recruit, interview, hire, onboard, train, and evaluate team members.
Promote teamwork, morale, engagement, and alignment with VetEvolve’s mission and values.
Oversee front-of-house and treatment-area operations to support a seamless client and patient experience.
Communicate with veterinarians to improve medical quality and client service; facilitate doctor meetings and share updates with the team and Regional Manager.
Conduct team and department meetings to share updates, recognize successes, and reinforce operational and cultural goals.
Address client concerns and complaints promptly and professionally, collaborating with veterinarians on medical standards-of-care matters.
Execute approved local marketing and social media initiatives in partnership with the Regional Manager and Marketing team.
Organize and participate in community events to build relationships, client loyalty, and the hospital’s local presence.
Serve as the primary contact for practice management system vendors, troubleshoot issues, and identify opportunities to improve system use and efficiency.
Monitor and maintain medical equipment for functionality, compliance, and readiness.
Maintain compliance with local, state, and federal regulations, and address or escalate safety or licensing concerns to the Regional Manager.
Review practice performance metrics, including P&L, labor, production, and client satisfaction, with the Regional Manager; identify trends and implement corrective actions.
Collaborate with cross-functional partners to align hospital operations with VetEvolve standards.
Attend at least two Practice Management Meetings or workshops annually, subject to pre-approval by the Director of Operations.
Participate in at least two VetEvolve events annually, such as conferences, continuing-education dinners, or diligence meetings.