Dispatcher (Boynton Beach, FL)

FCC Environmental Services•Palm Beach, FL

3d•Onsite

About The Position

The Dispatcher coordinates daily waste collection operations by effectively utilizing drivers, routes, and equipment to maximize productivity and provide exceptional customer service. This role is the central point of communication among drivers, operations management, maintenance personnel, and customers, helping ensure routes are completed safely, efficiently, and in compliance with company policies and regulatory requirements. The position works in an office environment and communicates frequently by phone, radio, and computer systems. It may occasionally involve visiting operational yard and fleet areas. Early mornings, evenings, weekends, and holidays may be required as operational needs dictate. FCC Environmental Services describes its workplace as collaborative, fast-paced, inclusive, and supportive, with opportunities for career growth and advancement. The company states that it is an equal-opportunity employer and is committed to attracting and retaining qualified people from diverse backgrounds.

Requirements

High school diploma or GED required.
Minimum of 2 years of dispatching, logistics, transportation, fleet operations, or waste management experience preferred.
Experience in a fast-paced, customer-focused environment.
Strong computer skills, including Microsoft Office Suite and dispatch management software.
Ability to read maps and route plans and interpret GPS tracking information.
Excellent organizational and multitasking abilities.
Strong problem-solving and decision-making skills.
Ability to work flexible hours when operational needs require.
Excellent verbal and written communication skills.
Strong attention to detail and accuracy.
Ability to manage multiple priorities simultaneously and remain calm and professional under pressure.
Strong customer service orientation.
Ability to exercise sound judgment and make decisions quickly.
Ability to work independently and as part of a team.
Demonstrates integrity, professionalism, and adherence to company values and policies.
Develops and maintains positive working relationships with employees, customers, and stakeholders.
Clearly conveys information through verbal, written, and electronic communication methods.
Anticipates and responds to internal and external customer needs in a timely and professional manner.
Effectively prioritizes work, manages schedules, and maintains accurate records.
Identifies operational issues, evaluates options, and implements practical solutions.
Adjusts quickly to changing priorities and business needs in a dynamic operating environment.

Nice To Haves

Associate's or bachelor's degree in Business, Logistics, Transportation, or a related field.
Relevant experience may be considered in lieu of formal education.
Prior experience in the waste, recycling, transportation, trucking, or service industry is strongly preferred.

Responsibilities

Dispatch drivers and assign routes according to daily operational needs.
Monitor vehicle locations, route progress, and service completion throughout the day.
Communicate route changes, delays, service requests, accidents, breakdowns, and emergencies to drivers.
Coordinate with Operations Managers, Route Supervisors, and Maintenance personnel to minimize service disruptions.
Ensure timely completion of residential, commercial, and municipal collection routes.
Respond to customer service issues and resolve or escalate them promptly.
Maintain accurate records of route activity, driver assignments, customer requests, and operational reports.
Track missed pickups, extra pickups, container deliveries, and special service requests.
Use dispatching, GPS, routing, and fleet management software systems.
Assist with scheduling driver coverage for vacations, absences, and unexpected operational demands.
Ensure compliance with DOT regulations, company safety policies, and operational procedures.
Generate and maintain daily, weekly, and monthly performance reports as needed.
Support continuous improvement initiatives to improve route efficiency and customer satisfaction.