Dispatcher (Boynton Beach, FL)

FCC Environmental Services•Palm Beach, FL

18h•Onsite

About The Position

The Dispatcher is responsible for coordinating daily waste collection operations by effectively utilizing drivers, routes, and equipment to maximize productivity and ensure exceptional customer service. This position serves as the central point of communication between drivers, operations management, maintenance personnel, and customers to ensure all routes are completed safely, efficiently, and in compliance with company policies and regulatory requirements.

Requirements

High School Diploma or GED required.
Minimum of 2 years of dispatching, logistics, transportation, fleet operations, or waste management experience preferred.
Prior experience in the waste, recycling, transportation, trucking, or service industry strongly preferred.
Experience working in a fast-paced, customer-focused environment.
Strong computer skills, including Microsoft Office Suite and dispatch management software.
Ability to read maps, route plans, and interpret GPS tracking information.
Excellent organizational and multitasking abilities.
Strong problem-solving and decision-making skills.
Ability to work flexible hours when operational needs require.
Excellent verbal and written communication skills.
Strong attention to detail and accuracy.
Ability to manage multiple priorities simultaneously.
Ability to remain calm and professional under pressure.
Strong customer service orientation.
Ability to exercise sound judgment and make decisions quickly.
Ability to work independently and as part of a team.
Behave Ethically: Demonstrates integrity, professionalism, and adherence to company values and policies.
Build Relationships: Develops and maintains positive working relationships with employees, customers, and stakeholders.
Communicate Effectively: Clearly conveys information through verbal, written, and electronic communication methods.
Customer Focus: Anticipates and responds to internal and external customer needs in a timely and professional manner.
Organization and Planning: Effectively prioritizes work, manages schedules, and maintains accurate records.
Problem Solving: Identifies operational issues, evaluates options, and implements practical solutions.
Adaptability: Adjusts quickly to changing priorities and business needs in a dynamic operating environment.

Nice To Haves

Associate's Degree or Bachelor's Degree in Business, Logistics, Transportation, or a related field preferred.
Relevant experience may be considered in lieu of formal education.

Responsibilities

Dispatch drivers and assign routes based on daily operational needs.
Monitor vehicle locations, route progress, and service completion throughout the day.
Communicate with drivers regarding route changes, delays, service requests, accidents, breakdowns, and emergencies.
Coordinate with Operations Managers, Route Supervisors, and Maintenance personnel to minimize service disruptions.
Ensure timely completion of residential, commercial, and municipal collection routes.
Respond to customer service issues and provide prompt resolution or escalation when necessary.
Maintain accurate records of route activity, driver assignments, customer requests, and operational reports.
Track missed pickups, extra pickups, container deliveries, and special service requests.
Utilize dispatching, GPS, routing, and fleet management software systems.
Assist with scheduling driver coverage for vacations, absences, and unexpected operational demands.
Ensure compliance with DOT regulations, company safety policies, and operational procedures.
Generate and maintain daily, weekly, and monthly performance reports as needed.
Support continuous improvement initiatives to improve route efficiency and customer satisfaction.