Multi-Site Veterinary Practice Manager - Boynton Beach, FL

VetEvolve•Boynton Beach, FL

7d•Onsite

About The Position

VetEvolve is hiring a Practice Manager to lead daily operations across Colonial Gateway Veterinary Center and Colonial Animal Hospital, a multi-site veterinary practice in Boynton Beach, Florida. The manager is responsible for the hospitals’ operational success, patient care and client service, financial performance, and team culture. Working closely with the Regional Manager, this role executes regional initiatives, achieves operational and financial goals, and supports the broader VetEvolve network while preserving each practice’s unique character. The Practice Manager oversees hospital operations, including payroll and labor management, accounts payable, inventory, staff and doctor scheduling, recruitment and employee development, client concerns, local marketing, community engagement, practice management systems, medical equipment, regulatory compliance, and performance reporting. The role calls for a leader who balances empathy, accountability, and business acumen to foster a collaborative, compassionate, and high-performing environment. The position includes ongoing professional development and participation in VetEvolve meetings and events. It is described as a developmental opportunity for those aspiring to future multi-site leadership roles. Compensation is $70,000–$80,000 per year, commensurate with licensure and experience. The schedule is flexible and must accommodate all hours the practice is open. Travel is minimal, estimated at 0–10%, with occasional regional travel for meetings, cross-training, or events.

Requirements

At least 3–5 years of leadership experience in a veterinary environment.
Demonstrated success managing teams, driving operational performance, and improving client satisfaction.
Strong understanding of veterinary practice operations, financial drivers such as P&L management, budgeting, and KPI tracking, and compliance requirements.
Ability to coach, develop, and motivate diverse teams while fostering accountability, engagement, and collaboration.
Demonstrated ability to deliver exceptional client experiences and foster a consistent culture of service excellence.
Experience managing multiple priorities in a dynamic, fast-paced environment while maintaining accuracy, organization, and sound judgment.
Strong communication and interpersonal skills, with the ability to build trust and alignment with doctors, team members, and leadership.
Track record of identifying challenges, evaluating options, and implementing solutions that improve patient care, client satisfaction, and operational outcomes.
Proficiency in Microsoft Office Suite and practice management software, and ability to use technology to improve efficiency and reporting accuracy.
Ability to work a flexible schedule and be available during all hours the practice is open.
Ability to lift and carry up to 50 pounds and safely handle animals up to 130 pounds.
Ability to sit, stand, walk, bend, and kneel for extended periods throughout the workday.
Professional, neat appearance consistent with hospital standards.

Nice To Haves

Bachelor’s degree in Business Administration, Management, or a related field; equivalent education and progressive veterinary practice management experience is also accepted.
Certified Veterinary Practice Manager (CVPM) designation, or willingness to pursue certification.

Responsibilities

Own hospital-level results for revenue, labor management, client satisfaction, and operational efficiency, and report regularly to the Regional Manager.
Manage hospital operations to support smooth, efficient, high-quality patient care and client service.
Oversee employee time and attendance, review and approve payroll hours, and submit hours for processing on time.
Monitor payroll costs against budget and identify opportunities to improve efficiency.
Coordinate accounts payable and provide timely, accurate information to the bookkeeper.
Manage inventory by monitoring stock levels and pricing, minimizing outages, updating the team, and aligning performance with budget goals and vendor incentive programs in partnership with the Regional Manager.
Develop staff and doctor schedules that balance patient flow, client needs, and workload while minimizing overtime.
Partner with veterinarians and support leaders to recruit, interview, hire, onboard, train, and evaluate team members.
Promote teamwork, morale, engagement, and alignment with VetEvolve’s mission and values.
Oversee front-of-house and treatment-area operations to provide a seamless client and patient experience.
Communicate with veterinarians to improve medical quality and client service; facilitate doctor meetings and share updates with the team and Regional Manager.
Hold regular team and department meetings to share updates, celebrate successes, and reinforce operational and cultural goals.
Address client concerns and complaints promptly and professionally, consulting veterinarians on matters related to medical standards of care.
Execute approved local marketing initiatives and social media strategies developed with the Regional Manager and Marketing team.
Organize and participate in community events to build relationships, strengthen client loyalty, and increase the hospitals’ local presence.
Serve as the primary contact for Practice Management System vendors, troubleshoot issues, and identify opportunities to improve system utilization and efficiency.
Monitor and maintain medical equipment for functionality, compliance, and readiness for patient care.
Maintain compliance with local, state, and federal regulations, and promptly address or escalate safety or licensing concerns to the Regional Manager.
Review practice performance metrics, including P&L, labor, production, and client satisfaction, with the Regional Manager; identify trends and implement corrective actions.
Collaborate with cross-functional partners to align hospital operations with VetEvolve standards.
Attend at least two Practice Management Meetings or workshops per year, with pre-approval from the Director of Operations.
Participate in at least two VetEvolve events annually, such as conferences, CE dinners, or diligence meetings.