Multi-Site Veterinary Practice Manager - Boynton Beach, FL

Colonial Gateway Veterinary Center•Boynton Beach, FL

8d•Onsite

About The Position

The Practice Manager oversees the daily operations and overall success of Colonial Gateway Veterinary Center and Colonial Animal Hospital, a two-site veterinary practice in Boynton Beach, Florida. The role focuses on exceptional patient care, client service, business performance, operational excellence, and team engagement while upholding VetEvolve’s values: Care First, Better Together, Grow Forward, and Own It. The manager works closely with the Regional Manager and cross-functional partners to execute initiatives, meet financial and operational goals, and support the wider network of hospitals. The position leads hospital operations, staffing, scheduling, payroll and labor management, accounts payable coordination, inventory, client relations, local marketing, community engagement, practice-management systems, medical equipment, and regulatory compliance. It also supports team development and a positive, accountable workplace culture across both locations. This is a developmental role for individuals interested in future multi-site leadership opportunities. The manager must be available to work a flexible schedule during all hours the practices are open. Travel is minimal (0–10%), with occasional regional travel for meetings, cross-training, or events.

Requirements

At least 3–5 years of leadership experience in a veterinary environment.
Demonstrated success managing teams, driving operational performance, and improving client satisfaction.
Strong understanding of veterinary practice operations, financial drivers—including P&L management, budgeting, and KPI tracking—and compliance requirements.
Ability to coach, develop, and motivate diverse teams while fostering accountability, engagement, and collaboration.
Demonstrated success delivering exceptional client experiences and fostering a consistent service-excellence culture.
Ability to manage multiple priorities in a dynamic, fast-paced environment while maintaining accuracy, organization, and sound judgment.
Strong communication and interpersonal skills, with the ability to build trust and alignment with doctors, team members, and leadership.
Ability to identify challenges, evaluate options, and implement solutions that improve patient care, client satisfaction, and operational outcomes.
Proficiency in Microsoft Office Suite and practice management software.
Ability to lift and carry up to 50 pounds and safely handle animals up to 130 pounds.
Ability to sit, stand, walk, bend, and kneel for extended periods throughout the workday.
Professional, neat appearance consistent with hospital standards.
Ability to work a flexible schedule and be available during all hours the practices are open.
Willingness and ability to travel occasionally within the region for meetings, cross-training, or events; stated travel requirement is 0–10%.

Nice To Haves

Bachelor’s degree in Business Administration, Management, or a related field, or an equivalent combination of education and progressive veterinary practice management experience.
Certified Veterinary Practice Manager (CVPM) designation, or willingness to pursue certification.

Responsibilities

Own hospital-level results for revenue, labor management, client satisfaction, and operational efficiency, and report regularly to the Regional Manager.
Manage hospital operations to support smooth, efficient, high-quality patient care and client service across both locations.
Oversee employee time and attendance, approve payroll hours, submit them for processing, and monitor payroll costs against budget.
Coordinate accounts payable and communicate information accurately and promptly to the bookkeeper.
Manage inventory by monitoring stock levels, pricing, and outages; communicate updates to the team and coordinate with the Regional Manager on budget goals and vendor incentive programs.
Develop staff and doctor schedules that balance patient flow, client needs, and workload while minimizing overtime.
Partner with veterinarians and support leaders to recruit, interview, hire, onboard, train, and evaluate employees across hospital departments.
Promote teamwork, morale, accountability, and alignment with VetEvolve’s mission and values.
Oversee front-of-house and treatment-area operations to provide a seamless client and patient experience.
Communicate with veterinarians about medical quality and client service; facilitate doctor meetings and share updates with the team and Regional Manager.
Conduct team and department meetings to share updates, celebrate successes, and reinforce operational and cultural goals.
Address client concerns and complaints promptly and professionally, collaborating with veterinarians on matters involving medical standards of care.
Execute approved local marketing and social media initiatives in partnership with the Regional Manager and Marketing team.
Organize and participate in community events to build relationships, client loyalty, and local presence.
Serve as the primary contact for practice management system vendors, troubleshoot issues, and identify opportunities to improve system use and efficiency.
Monitor and maintain medical equipment to ensure it is functional, compliant, and ready for patient care.
Maintain compliance with local, state, and federal regulations, and address or escalate safety or licensing concerns to the Regional Manager.
Review P&L, labor, production, and client satisfaction metrics with the Regional Manager, identify trends, and implement corrective actions.
Collaborate with cross-functional partners to align hospital operations with VetEvolve standards.
Attend at least two Practice Management Meetings or workshops per year, subject to pre-approval by the Director of Operations.
Participate in at least two VetEvolve events annually, such as conferences, CE dinners, or diligence meetings.