Practice Manager (ICC), Full Time

Northwestern Memorial Healthcare • Crystal Lake, IL

1d • $40 - $60

About The Position

The Practice Manager RMG reflects Northwestern Medicine’s mission, vision, and values, follows its Code of Ethics and Corporate Compliance Program, and complies with applicable policies, procedures, regulatory requirements, and accreditation standards. The Practice Manager (Immediate Care) plans, directs, and monitors operations to support excellent patient care in a specialty physician practice and to foster an inspiring, rewarding environment for staff. The role manages and coordinates the practice’s overall activities, clinical services, and programs.

Requirements

• Bachelor’s degree, or seven or more years of relevant experience may be accepted in lieu of a bachelor’s degree.
• Three years of management experience in a medical setting or related field.
• Demonstrated success in medical office management.

Nice To Haves

• Ability to speak additional languages.

Responsibilities

• Connect employees’ daily work with Northwestern Medicine’s values and patient and customer satisfaction, and hold staff accountable for service standards and behaviors.
• Set expectations for quality and service improvement; use benchmarks and best practices to define improvement targets, timelines, and metrics.
• Encourage staff to identify problems and improvement opportunities, and support them in piloting solutions.
• Promote partnership and collaboration across teams, departments, and organizational divisions.
• Stay informed about relevant issues and trends and communicate changes, requirements, opportunities, and future plans to staff.
• Support Northwestern Medicine’s strategy and identify opportunities for business growth, service expansion, and development.
• Promote fiscal accountability and involve staff in budgeting, efficiency, cost savings, and business development.
• Monitor budgets and business development plans, update staff, and meet or exceed budget, growth, and profitability targets.
• Make hiring decisions and complete new employees’ 90-day orientation process.
• Identify staff skills and interests, provide feedback and coaching, and address performance gaps with action plans and timelines.
• Support learning and skill development through mentoring, stretch goals, cross-training, and career development opportunities.
• Involve staff in planning and decision-making, and hold them accountable for follow-through and results.
• Facilitate change readiness and agility among staff and teams.
• Communicate departmental and organizational priorities and progress to staff using timely, effective methods.
• Foster respectful communication, listen, remain approachable, and practice meeting, voicemail, and email courtesy.
• Seek staff input and encourage diverse perspectives and solutions from staff, peers, physicians, patients, and other stakeholders.
• Communicate effectively across departments, organizational levels, and with patients, visitors, and other customers.
• Acknowledge and celebrate individual and team contributions.
• Perform other duties as assigned.

Benefits

• Tuition reimbursement
• Loan forgiveness
• 401(k) matching
• A wide range of benefits intended to support employees’ physical, emotional, and financial well-being and provide protection for unexpected life events

What This Job Offers

• Job Type: Full-time
• Career Level: Manager