Practice Manager (ICC), Full Time

Northwestern Memorial Healthcare • Crystal Lake, IL

1d

About The Position

The Practice Manager (Immediate Care) reflects Northwestern Medicine’s mission, vision, and values and complies with its Code of Ethics, Corporate Compliance Program, policies, procedures, and applicable regulatory and accreditation standards. The role plans, directs, and monitors operations to support excellent patient care in a specialty physician practice and foster an inspiring, rewarding environment for staff. The manager oversees and coordinates the practice’s operations, clinical services, and programs.

Requirements

• Bachelor’s degree, or seven or more years of relevant experience may be accepted in lieu of a bachelor’s degree.
• Three years of management experience in a medical setting or related field.
• Demonstrated success in medical office management.

Nice To Haves

• Ability to speak additional languages.

Responsibilities

• Connect employees’ daily work to Northwestern Medicine’s values and patient and customer satisfaction, and hold staff accountable for service standards.
• Set expectations for continuous quality and service improvement; use benchmark data and best practices to establish improvement targets, timelines, and metrics.
• Encourage staff to identify problems and opportunities, and support them in testing new ideas and solutions.
• Promote partnership and collaboration across teams, departments, and divisions.
• Stay informed about current and emerging issues and trends; communicate relevant requirements, changes, opportunities, and future directions to staff.
• Support Northwestern Medicine’s strategy, vision, and plans, and identify opportunities for business growth and service expansion.
• Practice fiscal accountability and involve staff in budget preparation, efficiency and cost-saving ideas, and business development.
• Monitor budgets and business development plans, provide staff updates, and meet or exceed budget, growth, and profitability targets.
• Make hiring decisions and complete new employees’ 90-day orientation process.
• Identify staff skills and interests; provide timely feedback, address performance gaps with action plans, and support learning, coaching, mentoring, and career development.
• Involve staff in planning and decision-making as appropriate, and hold them accountable for follow-through and results.
• Facilitate change readiness and agility among staff and teams.
• Communicate departmental and organizational priorities and progress, foster respectful communication, and seek input and diverse perspectives from staff, peers, physicians, patients, and other stakeholders.
• Communicate effectively across departments and organizational levels and with patients, visitors, and other customers.
• Acknowledge and celebrate individual and team contributions.
• Perform other duties as assigned.

Benefits

• Tuition reimbursement
• Loan forgiveness
• 401(k) matching
• A range of benefits supporting physical, emotional, and financial well-being and protection for unexpected life events

What This Job Offers

• Job Type: Full-time
• Career Level: Manager