Practice Manager- NY

Advanced Medaesthetic Partners•New York, NY

60d

About The Position

The Practice Manager leads the performance, growth, team development, patient experience, and daily operations of a practice location. The role uses KPIs and business data to guide decisions, improve performance, and implement strategies for patient acquisition, retention, and long-term growth. The manager partners with marketing, the Regional Manager, and the Managing Partner to carry out strategic initiatives and organizational goals. The Practice Manager leads and develops team members, manages onboarding and training, and supports performance management and employee development. The role promotes accountability, collaboration, and continuous improvement, and serves as the primary liaison between the location team and senior leadership. The manager champions the patient experience, addresses escalated concerns, monitors patient feedback, and works with providers and front desk teams to improve the patient journey, satisfaction, and loyalty. The role also oversees daily operations and practice flow, front-office functions, operational standards, inventory, facility standards, and readiness. It requires a visible leadership presence and hands-on support when business needs require it.

Requirements

At least 4 years of leadership or management experience, with a background in medical aesthetics, luxury retail, or high-end customer service.
Proven experience leading and developing teams.
Strong understanding of KPI management, financial literacy including P&L management, business operations, and performance improvement.
Strong computer and technical literacy skills.
Excellent communication, organizational, and problem-solving skills.
Ability to analyze data and translate insights into action.

Nice To Haves

Experience in medical aesthetics, wellness, or cosmetic surgery.
Experience with Zenoti or similar industry-specific software.

Responsibilities

Own location performance, including revenue growth, patient retention, and operational excellence.
Monitor and analyze KPIs to identify trends, opportunities, and areas for improvement.
Develop and execute strategies that drive patient acquisition, retention, and long-term growth.
Use reporting and business data to guide decisions and improve performance.
Implement best practices and process improvements that enhance efficiency and results.
Partner with marketing, the Regional Manager, and the Managing Partner to execute strategic initiatives and achieve organizational goals.
Lead, coach, and develop all team members within the practice.
Foster a culture of accountability, collaboration, and continuous improvement.
Manage onboarding, training, performance management, and employee development.
Conduct regular coaching conversations and performance reviews.
Develop future leaders and build a strong, engaged team.
Serve as the primary liaison between the location team and senior leadership.
Champion an exceptional patient experience from inquiry through retention.
Manage escalated patient concerns and ensure timely resolution.
Monitor patient feedback and identify opportunities to improve satisfaction and loyalty.
Partner with providers and front desk teams to create a seamless patient journey.
Develop and execute retention and relationship-building strategies that support long-term patient growth.
Maintain a visible leadership presence within the practice.
Understand and support front-office operations, including scheduling, patient communication, financing, and retention strategies.
Lead daily operations and practice flow when business needs require hands-on leadership.
Ensure operational standards, workflows, and service expectations are consistently met.
Oversee inventory, facility standards, and operational readiness.
Drive process improvements that enhance efficiency and elevate the patient experience.