Practice Manager - Specialty Practices

UR Thompson Health • Town of Canandaigua, NY

1d • $63,000 - $75,000

About The Position

The Practice Manager assists the Director and Medical Director of the Thompson Practices in all phases of department activities. This includes oversight of patient care delivery, day-to-day operations, electronic medical records and e-bill accuracy, financial and productivity management, and quality improvement for assigned hospital-owned medical practices.

The role is administratively responsible for clerical staff at assigned practices, including recruiting, selection, training, and disciplinary actions. The Practice Manager oversees assigned practices' daily operations, escalates unresolved issues to other supervisors, coordinates operational processes with health system departments and other managers, and provides supervisory backup at non-assigned locations as needed. The role also maintains working relationships with external customers, including landlords and school districts, as they relate to the Thompson-owned practices.

Requirements

• BA/BS-level skills and 3 years of experience, or equivalent experience and skills including at least 7 years in outpatient practices with increasing responsibility.
• At least 3 years of progressive management responsibilities in a professional office and/or healthcare facility.
• Demonstrated leadership qualities and the ability to work in a rapidly changing healthcare environment.
• Expertise in decision-making, supervisory and management skills, basic financial analysis, and communication.
• In-depth knowledge of office operations and proficient computer skills.
• Willingness to learn and a positive, creative approach to pursuing excellence.

Nice To Haves

• Demonstrated success managing daily operations, budgets, and personnel responsibilities.
• Bachelor’s degree in management or a related field.

Responsibilities

• Assist the Director and Medical Director of the Thompson Practices in department activities, including patient care delivery oversight, daily operations, records and billing accuracy, financial and productivity management, and quality improvement.
• Recruit, select, train, and take disciplinary action with clerical staff at assigned practices.
• Oversee the day-to-day operations of assigned practices and alert other supervisors to unresolved issues.
• Coordinate operational processes with health system departments, other Practice Managers, and Nursing Managers.
• Provide supervisory backup for non-assigned locations as needed.
• Establish and maintain working relationships with external customers, including landlords and school districts, as they relate to the practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager