Clinic/Practice Assistant, Specialty Practices
About The Position
Mass General Brigham is hiring Clinic/Practice Assistants for specialty practices at multiple North Shore, Massachusetts locations. The role supports providers and clinical teams by helping patients navigate appointments and keeping daily clinic operations organized. Openings are listed in Pulmonary & Sleep Medicine in Salem, Gastroenterology in Salem, OB/GYN in Swampscott, and Urology in Salem, Danvers, and Newburyport. Available schedules vary by specialty and location, including full-time and per diem positions. Clinic/Practice Assistants create a welcoming patient experience, coordinate appointments and patient information, respond to calls and messages, and maintain accurate records. Depending on the practice, the position may also support surgical scheduling and other specialty-specific administrative needs. The role is onsite, with a listed work location of 400 Highland Avenue.
Requirements
- High school diploma or equivalent.
- 0–1 year of healthcare office experience.
- Basic proficiency with Microsoft Office applications.
- Strong organizational, communication, and customer service skills.
- Attention to detail and ability to manage multiple priorities in a fast-paced environment.
- Comfort communicating with patients, handling phone inquiries, and following established procedures.
Nice To Haves
- Medical office experience is strongly preferred.
- Familiarity with medical terminology, healthcare scheduling systems, referral coordination, or medical office workflows.
- Adaptability, dependability, and eagerness to contribute to a collaborative team.
Responsibilities
- Greet patients, answer questions, and assist with check-in and check-out.
- Schedule appointments, coordinate patient information, and maintain accurate records.
- Answer calls, route messages, and help coordinate requests related to prescriptions, test results, referrals, and prior authorizations.
- Manage documents, process forms and payments as needed, and maintain schedules and records.
- Partner with providers and clinical staff to support a smooth, coordinated patient experience.
- Assist with surgical scheduling and other administrative responsibilities depending on the practice.
Benefits
- Medical, dental, and vision insurance.
- Retirement savings program.
- Paid time off.
- Tuition assistance and professional development support.
- Career advancement opportunities.
- Differentials, premiums, and bonuses as applicable.
- Recognition programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
