Practice Manager|Franklin Primary Care

Concord Hospital Health System•Franklin, NH

About The Position

The Practice Manager oversees the daily management of a Rural Health Clinic providing primary care services in rural communities. Under the general supervision of the Director, the manager is responsible for operational, financial, clinical, performance improvement, program development, customer relations, and patient care outcomes. The manager serves as the primary resource person for staff and collaborates with other hospital departments to develop, promote, and maintain quality programs and services.

Requirements

Associate degree and at least 5 years of related experience, or bachelor's degree and at least 3 years of related experience.
Meets licensure and certification requirements applicable to the department and/or professional standards.
Two years of progressive supervisory experience.
Demonstrated ability to lead a team effectively and to work as a team member.
Knowledge specific to diverse age groups and multicultural populations.

Responsibilities

Establish positive working relationships with providers and facilitate departmental and organizational communication among staff and others.
Manage customer relations and customer service initiatives.
Manage departmental core processes and participate in and support departmental and organizational change.
Ensure compliance with state, local, and federal regulatory requirements, as well as departmental, professional, and technical requirements.
Participate in establishing and monitoring the annual department budget and develop action plans related to financial performance.
Analyze financial performance daily, weekly, and monthly; meet with department leadership to identify improvement opportunities and related action plans.
Understand key performance indicators and ensure targeted benchmarks are achieved for Meaningful Use, provider dashboards, revenue cycle metrics, and related measures.
Recruit, retain, and develop staff, and manage staff performance.
Take responsibility for individual performance goals.
Work independently and collaboratively on special, nonrecurring, and ongoing projects; coordinate projects, events, and other complex activities.