Practice Manager - Wayzata MN

Qualderm Partners•Wayzata, MN

10h•Onsite

About The Position

Omni Cosmetic, part of QualDerm Partners, is seeking a hands-on Practice Manager to lead daily business operations across plastic surgery, cosmetic services, and nonsurgical MedSpa treatments. The role combines people leadership, operational problem-solving, and patient service. The Practice Manager partners with physicians, clinical leaders, and regional operations to create a welcoming patient experience, support the team, and help the practice grow. This is an on-site leadership role based in Wayzata, Minnesota, with travel to support the satellite location in St. Cloud. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with flexibility required based on practice needs.

Requirements

High school diploma or equivalent.
Three to five years of experience in a healthcare office.
Excellent verbal and written communication skills.
Strong organization, judgment, and problem-solving skills.
Knowledge of medical practice operations, medical terminology, and safety precautions.
Proficiency with Microsoft Office, electronic medical records, and practice management systems.
Ability to manage competing priorities, build effective relationships, and remain calm when challenges arise.
Willingness to work alongside the team and travel to assigned practice locations.

Nice To Haves

Bachelor’s degree in business, healthcare administration, or a related field.
Master’s degree, such as an MBA or MHA.
Experience in plastic surgery, cosmetic services, MedSpa operations, or an ambulatory surgery setting.
Experience supporting practice growth or organizational change.

Responsibilities

Partner with Human Resources to recruit, onboard, train, and coach practice staff.
Set clear expectations, provide feedback, and support employee performance and development.
Coordinate staffing and coverage around patient needs, provider schedules, and approved budgets.
Build a collaborative culture grounded in communication, accountability, and respect.
Oversee patient registration, incoming calls, appointments, surgery scheduling, medical records, and payment collection.
Coordinate administrative aspects of surgery scheduling with surgeons, anesthesia, nursing, surgical center staff, and patient coordinators.
Partner with providers and clinical leaders to improve schedules, patient flow, and consultation and procedure capacity.
Support consistent workflows across Wayzata and St. Cloud, assisting directly when needed.
Help create a welcoming, discreet patient experience from initial inquiry through consultation, treatment, and follow-up.
Address service concerns promptly and refer clinical questions to appropriate licensed staff.
Oversee timely inquiry responses and consultation follow-up.
Partner with marketing and patient coordinators on approved campaigns, referral relationships, events, and patient re-engagement.
Monitor revenue, expenses, staffing productivity, schedule utilization, and patient satisfaction.
Review results with physicians and business leadership and help implement improvements.
Oversee payment reconciliation, purchasing, supplies, and inventory, including MedSpa products and retail items.
Support organizational policies and partner with clinical and surgical center leaders on safety, training, and accreditation readiness.

Benefits

Competitive pay.
Medical, dental, and vision plans.
401(k) plan with company matching: 100% of the first 3% and 50% of the next 2%, with immediate vesting.
Paid time off accrued from day one, plus six paid holidays and two floating holidays each year.
Company-paid basic life insurance, with additional plans available.
Short-term and long-term disability coverage.
Accident, critical illness, and identity theft protection plans.
Employee Assistance Program providing confidential support for personal or work-related challenges.
Employee discounts on products and services.
Referral bonus program.