Practice Manager II - Pulmonary - Full Time

SolutionHealth•Manchester, NH

1d•Onsite

About The Position

Elliot Pulmonary Medicine is seeking an experienced, patient-focused Practice Manager to lead its pulmonary service line at the Rivers Edge campus in Manchester, New Hampshire. The role oversees Pulmonary Medicine, Pulmonary Rehabilitation, and Pulmonary Function Testing services, driving operational excellence, supporting exceptional patient care, and leading a multidisciplinary team. The position collaborates with clinical and administrative leaders to support practice operations, staff development, and service-line growth. The Practice Manager oversees daily administrative operations, patient access and scheduling, clinical workflows, Epic utilization, customer service, financial processes, and operational issue resolution. The role also manages provider schedules and on-call coverage, supports provider contract compliance, coordinates with billing and revenue-cycle teams, monitors budgets and performance metrics, and advances quality improvement. Additional responsibilities include staff training and performance reviews, regulatory and safety compliance, supply management, reporting, and coordination of standardized workflows across locations when applicable. The stated schedule is Monday through Friday, 8 a.m. to 5 p.m. Additional hours may be required to meet the demands of the position. A bachelor's degree is strongly preferred; equivalent experience is acceptable. Three to five years of work and supervisory experience is required, preferably in multi-location practice management. Membership in a professional organization is encouraged.

Requirements

Three to five years of work and supervisory experience.
Experience preferably in practice management across multiple locations.
Bachelor's degree strongly preferred, or equivalent experience required.

Nice To Haves

Membership in a professional organization is encouraged.

Responsibilities

Oversee daily administrative operations, including patient interactions, Epic utilization, clinical workflows and documentation, scheduling, customer service, financial and business forms, and resolution of issues.
Partner with nursing leadership and Medical Directors to oversee day-to-day practice operations, including clinic flow, staffing, patient access, supply management, and operational issue resolution.
Create, monitor, and adjust provider schedules to maximize productivity and patient access; track provider leave and continuing education time; and manage physician on-call schedules.
Support contract compliance for employed and contracted providers and ensure effective use of provider templates and appointment types.
Collaborate with providers and clinical leadership on policy development and practice standards.
Identify and resolve operational issues that affect patient satisfaction.
Support implementation of technologies, programs, and care models, and participate in strategic planning for service-line growth and expansion.
Partner with billing, coding, and revenue-cycle teams to optimize charge capture, coding, and collections; manage budget and expenses; and monitor performance indicators.
Identify opportunities to advance departmental goals, analyze performance, and implement quality and performance improvement plans.
Analyze volume trends, capacity, and staffing needs, and assist with dashboards and metrics related to service operations.
Complete or oversee payment and end-of-day balancing, FTE requests, open encounter reports, work queues, charge reconciliation, and other operational reports as needed.
Approve provider timesheets and process CME, IT, and other requests.
Lead staff professional development, training, workflow improvement, and performance management, including annual performance reviews and improvement plans.
Work with Medical Directors to prepare and conduct provider annual reviews.
Maintain the Environment of Care and ensure compliance with organizational policies and applicable safety, regulatory, HIPAA, OSHA, Joint Commission, and infection-prevention requirements.
Ensure staff follow patient-safety and confidentiality requirements and deliver high levels of customer service.
Order supplies, complete check requisitions for CME reimbursement, participate in budget preparation, monitor budget variances, and recommend or implement improvements.
Compile data to support clinical practice, patient care quality improvement, and provider contract requirements.
Use feedback, access metrics, and wait-time data to refine scheduling and intake models.
Support standardized workflows and coordinate operations across multiple locations when applicable.