Practice Manager I - 015

Keplr Vision•Edwardsville, IL

9d•$48,000 - $50,000

About The Position

The Practice Manager I ensures patients receive the best quality of care and serves as the primary contact for resolving most patient and employee issues. The role provides immediate guidance and supervision to practice staff and works closely with the Lead OD and other ODs to deliver an exceptional patient experience, high-quality patient care, and efficient workflows. The manager leads staff performance, coaches and develops team members, and models customer-centered service and the organization’s core values. The position also oversees practice operations, financial performance, compliance, product and inventory management, hiring, evaluations, and training. Duties and responsibilities may change, and the reporting structure depends on practice alignment.

Requirements

Excellent customer service skills and personal presentation.
General understanding of operations and processes, with a high level of business acumen.
Excellent communication, organizational, leadership, and interpersonal skills.
Ability to set, monitor, and achieve productivity goals.
Ability to problem-solve, exercise sound judgment, and maintain attention to detail.
Understanding of optometric business processes and strategic development.
Ability to handle and prioritize multiple tasks and meet required deadlines.

Nice To Haves

Optical experience.
At least 2 years of retail management or supervisory experience.

Responsibilities

Supervise Opticians, Technicians, Patient Care Coordinators, and other staff.
Work closely with the Lead OD to ensure an exceptional patient experience.
Lead, coach, inspire, and develop staff to deliver unsurpassed customer service.
Serve as a role model for the team and demonstrate a high standard of customer service with customers and patients.
Work with ODs to ensure high standards of patient care and workflow efficiency.
Monitor practice operations and provide on-the-job training and support to team members.
Analyze practice financial data and recommend actions to optimize profitability.
Recruit and select high-caliber talent.
Ensure compliance with billing requirements, staff behavior standards, and HIPAA.
Manage products, inventory, and cost of goods.
Conduct staff evaluations, performance management, and team training.
Uphold Keplr Vision’s Core Values.