Practice Manager I - 015
About The Position
The Practice Manager I is responsible for ensuring that patients receive high-quality care and serves as the primary contact for resolving most patient and employee issues. The role provides immediate guidance and supervision to staff and oversees practice operations, team performance, and the patient experience. The manager supervises opticians, technicians, patient care coordinators, and other staff; works closely with the Lead OD and other ODs; and leads staff through coaching, training, performance evaluations, and performance management. The position also supports operational efficiency and profitability, manages products and inventory, and ensures compliance with billing requirements, staff conduct, and HIPAA. The reporting structure depends on practice alignment; the position may report to the Lead OD, Director of Operations, or Area Manager.
Requirements
- Excellent customer service skills and personal presentation.
- General understanding of operations and processes, with a high level of business acumen.
- Excellent communication, organizational, leadership, and interpersonal skills.
- Ability to set, monitor, and achieve productivity goals.
- Ability to solve problems, exercise sound judgment, and demonstrate attention to detail.
- Understanding of optometric business processes and strategic development.
- Ability to handle and prioritize multiple tasks and meet required deadlines.
Nice To Haves
- Optical experience and/or at least 2 years of retail management or supervisory experience.
Responsibilities
- Supervise opticians, technicians, patient care coordinators, and other staff.
- Work with the Lead OD to support an exceptional patient experience and with ODs to promote high standards of patient care and workflow efficiency.
- Lead staff performance through coaching, inspiration, development, on-the-job training, and support.
- Model and promote customer-centric service and Keplr Vision’s Core Values.
- Monitor practice operations and use core philosophies to guide and support team members.
- Analyze practice financial data and recommend steps to optimize practice profitability.
- Recruit and select high-caliber talent.
- Ensure compliance with billing requirements, staff behaviors, and HIPAA.
- Manage products, inventory, and cost of goods.
- Conduct staff evaluations, performance management, and team training.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
