Practice Management Analyst I (remote east coast)

Crossroads Treatment Centers•Greenville, SC

2d•Remote

About The Position

Crossroads Treatment Centers is seeking a Practice Management Analyst I to provide front-line support as a subject matter expert, configuration assistance, and workflow optimization for enterprise Practice Management and Billing systems, with a primary focus on clinical applications. This role supports day-to-day operations by making decisions around trending issues, managing and troubleshooting tickets, supporting testing and go-lives, and assisting end users to ensure stable, compliant, and efficient system usage across clinical and administrative teams. Crossroads is dedicated to treating patients with opioid use disorder through evidence-based medication-assisted treatment (MAT) options, aiming to combat the opioid epidemic and guide individuals toward recovery. The company operates outpatient, office-based clinics across multiple states and is committed to improving access to treatment.

Requirements

Must be located in the eastern US and able to come into SC as needed.
3 + years of supervisory experience in similar role required.
Healthcare or Revenue Cycle / Billing / Accounts Receivable experience required.
ICD 10 and CPT coding experience required.
Confident, professional demeanor and team player attitude a must.
Patient insurance and benefit eligibility required.
Month-end reporting experience required.

Responsibilities

Provide Practice Management ticket decisions and execution, escalating when necessary.
Troubleshoot issues as SME for end users.
Monitor trending issues.
Coordinate to onboard new services and locations.
Assist Senior PM Analyst in special projects.
Coordinate with Director Clinical Applications and other analysts as needed.
Test changes made in certification system.
Monitor production site for quality assurance.
Document and log all system changes.
Complete required trainings and mandatory training hours.