SaaS Renewal Representative (Remote - East Coast, USA)

Commvault

4h • Remote

About The Position

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience, empowering customers to uncover, take action, and rapidly recover from cyberattacks, keeping data safe and businesses resilient. The company's unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data. This role presents an outstanding career opportunity for a SaaS Renewals Representative to support customer retention, expansion, and subscription revenue growth. The representative will be responsible for managing a book of renewal business, proactively engaging customers, and executing renewals through a consultative sales motion. The ideal candidate is proactive, customer-focused, and comfortable operating in a fast-paced environment while balancing multiple priorities. This role involves partnering closely with cross-functional teams across the software lifecycle to support renewal and expansion execution and requires strong execution discipline, effective communication skills, and a working understanding of subscription sales, forecasting, and pipeline management.

Requirements

• 4–6 years of experience in renewals, inside sales, or a related customer‑facing sales role
• Strong communication skills with the ability to engage customers in a consultative manner
• Proven ability to manage multiple opportunities and priorities simultaneously
• Results‑driven mindset with the ability to identify and execute expansion opportunities
• Experience using Salesforce CRM and sales enablement tools
• Strong organizational skills with high attention to detail
• Ability to operate effectively in a cross‑functional, team‑oriented environment
• Familiarity with subscription‑based sales motions, forecasting, and pipeline management
• Comfortable operating in a fast‑paced environment with multiple priorities

Nice To Haves

• Exposure to sales methodologies such as MEDDPICC and Command of the Message

Responsibilities

• Manage a portfolio of subscription renewals, driving on‑time renewals and expansion
• Proactively engage customers to scope environments and present renewal and multi‑year subscription options
• Identify, position, and close upsell and cross‑sell opportunities as part of the renewal motion
• Maintain accurate pipeline, forecasting, and opportunity data in Salesforce and related tools
• Partner with Account Executives, Customer Success Managers, and cross‑functional teams to execute renewals and resolve issues
• Communicate effectively with customers to advance deals, address concerns, and drive decisions
• Navigate and de‑escalate customer issues by establishing clear next steps, owners, and timelines
• Demonstrate strong follow‑up and accountability to ensure deal progression and customer satisfaction
• Participate in operating rhythms including forecast calls, pipeline reviews, and deal inspections
• Maintain strong working knowledge of Commvault products, pricing, and processes

Benefits

• Opportunity to directly impact customer retention and recurring subscription revenue
• Collaborative, cross‑functional sales environment
• Continuous professional development, sales training, and enablement
• Career growth opportunities
• Generous benefits supporting your health, financial security, and work‑life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees