Practice Management Analyst I (remote east coast)

Crossroads Treatment Centers•Staunton, VA

1d•Remote

About The Position

The Practice Management Analyst I is responsible for providing front-line support as a subject matter expert, providing configuration assistance, and workflow optimization for enterprise Practice Management and Billing systems, with a primary focus on clinical applications. This role supports day-to-day operations by making decisions around trending issues, managing and troubleshooting tickets, supporting testing and go-lives, and assisting end users to ensure stable, compliant, and efficient system usage across clinical and administrative teams. The role will be remote but will travel on average quarterly to corporate office (Greenville, SC) or as needed for projects.

Requirements

Must be located in the eastern US and able to come into SC as needed
3 + years of supervisory experience in similar role required.
Healthcare or Revenue Cycle / Billing / Accounts Receivable experience required.
ICD 10 and CPT coding experience required.
Confident, professional demeanor and team player attitude a must
Patient insurance and benefit eligibility required
Month-end reporting experience required.

Responsibilities

Provide Practice Management ticket decisions and execution, escalating when necessary.
Troubleshoot issues as SME for end users.
Monitor trending issues.
Coordinate to onboard new services and locations.
Assist Senior PM Analyst in special projects.
Coordinate with Director Clinical Applications and other analysts as needed.
Test changes made in certification system.
Monitor production site for quality assurance.
Document and log all system changes.
Complete required trainings and mandatory training hours.