About The Position

The Practice Lead helps oversee the daily operations of one medical practice with one to three providers, in partnership with the Practice Manager or Administrator. The role covers personnel, financial, clerical, housekeeping, maintenance, and purchasing functions. The position is based at Kailua Urgent Care in Kailua, Hawai‘i, and is listed as full-time with a variable shift. The Practice Lead provides operational guidance to the assigned clinic, supports compliance with regulatory requirements and Adventist Health Professional Services policies and procedures, and communicates operational opportunities and best practices to the Practice Manager or Administrator. The role also supports revenue management and uses performance reporting, including scorecards and operational and financial metrics, to help monitor clinic performance. The position exercises independent judgment when training, coaching, and overseeing assigned staff, and performs other job-related duties as assigned. Adventist Health requires associates to receive all required vaccinations as a condition of employment and annually thereafter where applicable; medical and religious exemptions may apply. Adventist Health participates in E-Verify.

Requirements

  • High school education/GED or equivalent preferred.
  • Associate’s/technical degree or an equivalent combination of education and related experience preferred.
  • Five years of technical experience preferred.
  • CPR or Basic Life Support (BLS) certification from an approved vendor, per Adventist Health policy, preferred.
  • Associates must receive all required vaccinations as a condition of employment and annually thereafter where applicable; medical and religious exemptions may apply.

Nice To Haves

  • High school education/GED or equivalent.
  • Associate’s/technical degree or an equivalent combination of education and related experience.
  • Five years of technical experience.
  • CPR or Basic Life Support (BLS) certification from an approved vendor, per Adventist Health policy.

Responsibilities

  • Help oversee and provide guidance for the operations of assigned clinics.
  • Ensure clinics operate in accordance with regulatory requirements and Adventist Health Professional Services policies and procedures.
  • Communicate operational opportunities and best practices to the Practice Manager or Administrator.
  • Work with the Practice Manager or Administrator to ensure appropriate revenue management policies, procedures, and systems are in place to support effective billing and collections.
  • Use performance reporting structures, including performance scorecards and operational and financial reporting such as performance ratio analysis and clinic- or region-specific metrics.
  • Train, coach, and oversee assigned staff using independent judgment.
  • Perform other job-related duties as assigned.
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