Urgent Care Veterinary Shift Lead

American Veterinary Group•Midlothian, VA

6d•Onsite

About The Position

UrgentVet provides after-hours care for canine and feline patients, bridging the gap between daytime general practice and emergency or overnight care. Its paperless clinics handle common urgent cases and are equipped with cloud-based EMR, digital x-ray, and IDEXX in-house laboratory equipment. The full-time Shift Lead performs the duties of a Senior Veterinary Assistant or Veterinary Technician, if applicable, and provides operational support across shifts. The role provides consistent shift leadership, supports clients, coordinates paraprofessional staff, and advances hospital leadership goals by maximizing productivity and profitability. The Shift Lead directs, plans, coordinates, and performs duties related to animal health and client education to help ensure consistent, efficient, quality patient care. The role partners with the Practice Manager and Lead DVM to support effective communication among clients, hospital team members, Field Leadership, and AVG/UV Support Center departments. The position requires regular on-site presence to support patient care, respond to time-sensitive needs, collaborate with clinical teams, and maintain the safety and well-being of patients, clients, and staff. The company will consider reasonable accommodation requests in accordance with the ADA and applicable laws.

Requirements

Two years of experience in healthcare, the veterinary profession, or a service-type industry.
Medical background and medical terminology training.
Animal handling experience, including patient restraint, sample collection, and monitoring.
Clinical skills including phlebotomy, catheter placement, laboratory analysis, and drug calculation.
Prior customer service experience.
Prior experience working with animals in a hospital setting.
Professionalism, dependability, positive communication, and ability to multitask in a hands-on environment.
Strong work ethic and social and organizational skills.
Ability to lift 40 lbs.
Regular on-site attendance is an essential function of the role.
Willingness to work flexible hours, including evenings, weekends, and holidays.

Nice To Haves

Associate degree or veterinary technician certification/licensure preferred.
Six months of prior experience in a management position strongly preferred.

Responsibilities

Support the Practice Manager with hospital labor management, including adjusting team schedules.
Help create an environment that delivers quality, efficient, and effective veterinary care while fostering a positive, engaging team environment.
Ensure effective communication between staff, clients, hospital leadership, and the Support Center.
Assign cases to veterinary assistants, clarify responsibilities, and identify and resolve bottlenecks in medical operations.
Assist with client resolution decisions, invoice adjustments, and client experience exceptions.
Train and mentor new paraprofessional staff.
Address broken equipment issues and assist with inventory management.
Perform duties of a Senior Veterinary Assistant or Veterinary Technician, if applicable.
Provide operational support and consistent leadership across shifts.
Direct, plan, coordinate, and perform duties concerning animal health and client education.
Perform other duties as assigned.