Urgent Care Veterinary Shift Lead
About The Position
UrgentVet provides after-hours urgent care for canine and feline patients, bridging the gap between daytime general practice and emergency or overnight care. Its paperless clinics handle common urgent cases and use cloud-based EMR, digital x-ray, and IDEXX in-house laboratory equipment. The Shift Lead provides patient care, team leadership, and client service in a fast-paced urgent care clinic. The role performs Senior Veterinary Assistant or Veterinary Technician duties, when applicable, and provides operational support across shifts. The Shift Lead coordinates paraprofessional staff, supports hospital leadership goals, and helps maximize productivity and profitability while ensuring consistent, efficient, quality care. The role partners with the Practice Manager and Lead DVM to maintain effective communication with clients, hospital team members, Field Leadership, and Support Center departments. Regular on-site presence is essential to support patient care, time-sensitive needs, clinical collaboration, and safety.
Requirements
- Two years of experience in healthcare, the veterinary profession, or a service-type industry.
- Medical background with medical terminology training.
- Animal handling experience, including patient restraint, sample collection, and monitoring.
- Clinical skills including phlebotomy, catheter placement, laboratory analysis, and drug calculation.
- Ability to lift 40 lbs.
- Regular on-site presence is required.
- Professionalism, dependability, positive communication skills, and ability to multitask in a hands-on environment.
- Strong work ethic, social skills, and organizational skills.
- Willingness to work flexible hours, including evenings, weekends, and holidays.
- Prior customer service experience.
- Prior experience working with animals in a hospital setting.
Nice To Haves
- Associate degree or veterinary technician certification/licensure preferred.
- Six months of prior experience in a management position strongly preferred.
Responsibilities
- Support the Practice Manager with hospital labor management, including adjusting team schedules.
- Help create an environment that delivers quality, efficient, and effective veterinary care while fostering a positive and engaging team environment.
- Ensure effective communication among staff, clients, hospital leadership, and the Support Center.
- Assign cases to veterinary assistants, clarify responsibilities, and identify and resolve bottlenecks in medical operations.
- Assist with client resolution decisions, invoice adjustments, and client experience exceptions.
- Train and mentor new paraprofessional staff.
- Address broken equipment issues and assist with inventory management.
- Perform duties of a Senior Veterinary Assistant or Veterinary Technician, if applicable.
- Direct, plan, coordinate, and perform duties related to animal health and client education.
- Perform other duties as assigned.
Benefits
- Health care plan with medical, dental, and vision options
- 401k match
- Generous paid time off (PTO)
- Paid parental leave and paid maternity leave
- One Work/Life Balance day off
- Short-term and long-term disability options
- Supplemental insurance options
- Discounted veterinary care
- Scrub allowance
- Hands-on and e-training
- Professional growth opportunities
- Tuition assistance for prospective Veterinary Technician students
- Tuition reimbursement for Credentialed/Registered Veterinary Technicians
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
