Practice Lead, Surgical Coordinator - Ear, Nose, and Throat - Physician Practice

Hackensack Meridian Health•Hackensack, NJ

11d•$24

About The Position

The Practice Lead, Surgical Coordinator serves as a centralized contact for practice operational needs and, in addition to their primary role, acts as a liaison between practice leadership and staff. The position may be assigned to other offices within a 30-mile radius for coverage as needed. The role performs Surgical Coordinator duties 85% of the time, coordinating tests, procedures, and surgeries under the direction and supervision of the Practice Supervisor or Manager and physicians. It also provides day-to-day operational support, staff training, and coordination of practice resources and issues.

Requirements

High school diploma, GED, and/or GED-equivalent program.
At least 2 years of experience in a medical office with 4 or more providers.
Excellent written and verbal communication skills.
Proficient computer skills, which may include Microsoft Office and/or Google Suite.

Responsibilities

Coordinate tests, procedures, and surgeries efficiently under the direction and supervision of the Practice Supervisor or Manager and physicians.
Schedule procedures promptly and courteously, follow facility booking guidelines, and ensure required surgical equipment is ordered.
Verify patient demographics and insurance information, confirm coverage and benefits with insurers, and obtain payer precertification.
Coordinate procedure appointments with physicians’ calendars, adjust schedules as needed, and communicate appointments and surgical preparation information to patients.
Arrange co-surgeons or assistants when needed and coordinate scheduling with other departments.
Ensure preoperative requirements are completed, including surgical documentation, consent forms, history and physical, and physician orders; distribute documentation to appropriate departments.
Schedule pre-surgery appointments and pre-admission testing, obtain medical clearances as needed, and follow up on results with physicians.
Maintain hospital block-time guidelines and coordinate required postoperative care under provider direction.
Obtain surgical billing information from physicians, work with coding to obtain appropriate codes, and post and reconcile surgical charges.
Track completed and pending procedures, surgical testing, and pathology results.
Provide courteous, empathetic customer service to patients and visitors in person and by telephone while respecting patients’ dignity and surgical and financial needs.
Work cooperatively, take responsibility for assigned needs, adapt schedules to practice coverage requirements, work additional hours as requested, and manage time to prevent unapproved overtime.
Perform assignments efficiently and accurately and provide cross-coverage within the Physician Services Division as needed.
Review daily schedules, work with the Supervisor or Manager to fill appointment slots, and monitor clinic flow.
Serve as the location resource for clinical Epic documentation and communicate updates and changes to staff and physicians.
Act as the point of contact for IT and equipment needs, resolving or escalating issues as appropriate.
Serve as the onsite contact for facility issues, escalating and following up until timely resolution.
Cascade organizational communications as instructed by leadership.
Inform the leader of practice needs, place orders as directed and within budget guidelines, and ensure item availability.
Escalate staff concerns to the immediate leader and partner on next steps.
Provide hands-on training for new hires.
Oversee day-to-day Environment of Care audit elements.
Escalate concerns and report workplace injuries within 24 hours.
Perform other duties and projects as assigned and adhere to HMH organizational competencies and standards of behavior.