Practice Director (Administrative & Customer Support)

Robert Half•La Jolla, LA

About The Position

The Practice Director is responsible for maintaining consistently above-average performance metrics, leading business generation, and providing direction and motivation to direct reports. The role participates in recruiting new hires and communicates effectively across all levels of the organization. Business generation, revenue, and pricing goals are based on location. The practice group has a total headcount of up to four, including the Practice Director. The director drives revenue-generating activities and operational execution; meets individual and staff productivity and performance targets; manages time and makes quality decisions; and attracts, trains, develops, and retains staff. The role requires knowledge of the practice group, achievement of pricing goals, and the ability to recognize and respond to business trends. The director leads customer retention and expansion, builds customer loyalty through superior service, and fosters a collaborative and inclusive team environment. The typical salary range is $85,000 to $95,000, negotiable based on experience and location, with eligibility for a bonus based on performance objectives.

Requirements

At least 1 year of talent solutions and/or management experience, or equivalent experience.
Proven performance in a talent manager or director role.
Demonstrated success in business generation and leading and driving business development.
Excellent communication, presentation, and problem-solving skills.
Proficiency with MS Office, databases, and other technology systems.

Nice To Haves

A degree is preferred.

Responsibilities

Maintain consistently above-average performance metrics.
Drive business generation, revenue-generating activities, and practice group performance.
Execute operational focus areas and meet individual and staff productivity standards and performance targets.
Provide leadership, motivation, and direction to direct reports.
Participate in recruiting new hires; attract and source talent.
Train, develop, and retain staff.
Achieve pricing goals and recognize and act on business trends on a daily or weekly basis.
Manage time, plan and multitask effectively, and make quality decisions.
Communicate effectively, including providing feedback, difficult messages, and expectations.
Promote collaboration, motivate and inspire staff, lead by example, recognize successes, and manage change.
Facilitate resolution with internal staff, clients, and candidates, and conduct effective meetings.
Lead customer retention and expansion strategy and build customer loyalty through superior service.
Create a positive, collaborative, and inclusive work environment; follow through on commitments and treat others fairly and consistently.

Benefits

Competitive benefits package
Group medical, vision, and dental insurance
Flexible spending and health savings accounts
Life and accident insurance
Adoption, surrogacy, and fertility assistance
Paid parental leave of up to 6 weeks
Short- and long-term disability
Paid time off for vacation, personal needs, and sick time; new hires earn up to 17 days of Choice Time Off per calendar year, prorated based on hours worked and years of service
Up to 11 paid holidays per calendar year
Company 401(k) savings and investment plan or deferred compensation plan, if eligible, with a 100% employer match on the first 3% of eligible employee contributions
Bonus eligibility based on achievement of performance objectives
Training, client relationship management tools, and advanced technology