Practice Director (Administrative & Customer Support)
About The Position
The Practice Director is responsible for maintaining consistently above-average performance metrics, leading business generation, and motivating and directing direct reports. The role participates in recruiting new hires and communicates effectively across the organization. Its business and HR responsibilities include revenue generation and pricing goals based on location, with a total headcount of up to four people including the Practice Director. The position focuses on driving practice performance and operational execution, managing resources and staff development, analyzing business and pricing trends, collaborating with internal staff, clients, and candidates, and leading customer retention and expansion. The director is expected to build trust, support an inclusive and collaborative culture, and lead by example. The typical salary range is $85,000 to $95,000, negotiable depending on experience and location. The position is eligible for a bonus based on achievement of performance objectives.
Requirements
- At least 1 year of talent solutions and/or management experience, or equivalent experience.
- Proven performance in a talent manager/director role.
- Demonstrated success in business generation and leading and driving business development.
- Excellent communication, presentation, and problem-solving skills.
- Proficiency in MS Office, databases, and other technology systems.
Nice To Haves
- Degree preferred.
Responsibilities
- Drive revenue-generating activities and practice group performance.
- Execute operational focus areas and meet individual and staff productivity and performance metrics.
- Manage time, plan and multitask effectively, and make quality decisions.
- Attract and source talent, and train, develop, and retain staff.
- Achieve pricing goals and apply expert knowledge of the practice group.
- Recognize and act on daily and weekly business trends.
- Communicate feedback, difficult messages, and expectations effectively.
- Promote collaboration, motivate and inspire staff, and lead by example.
- Recognize successes, manage change efforts, and facilitate resolution with staff, clients, and candidates.
- Conduct effective meetings.
- Lead customer retention and expansion strategy and build customer loyalty through superior service.
- Participate in recruiting new hires.
- Promote an inclusive, positive, and collaborative team culture; act fairly, support others, take responsibility, and follow through on commitments.
Benefits
- Performance-based bonus
- Group health insurance benefits, including medical, vision, and dental
- Flexible spending and health savings accounts
- Life and accident insurance
- Adoption, surrogacy, and fertility assistance
- Paid parental leave of up to 6 weeks
- Short- and long-term disability
- Paid time off for vacation, personal needs, and sick time
- Up to 17 days of Choice Time Off per calendar year for new hires, prorated based on hours worked per week
- Up to 11 paid holidays per calendar year
- 401(k) savings and investment plan or deferred compensation plan, if eligible
- Employer 401(k) match of 100% on the first 3% of eligible employee contributions
- Training, client relationship management tools, and advanced technology
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
