Practice Director (Administrative & Customer Support)

Robert Half•Bellevue, WA

About The Position

The Practice Director is responsible for maintaining consistently above-average performance metrics and providing business-generation leadership, motivation, and direction to direct reports. The role participates in recruiting new hires and communicates effectively across all levels of the organization. It drives revenue-generating activities and practice-group performance, executes operational priorities, and meets individual and staff productivity standards. The director manages resources by attracting, sourcing, training, developing, and retaining staff, while monitoring performance metrics and business trends and achieving pricing goals. The position leads customer retention and expansion efforts, builds customer loyalty through superior service, and fosters collaboration and an inclusive, positive team culture. It motivates and develops staff, manages change, recognizes success, facilitates resolutions with internal staff, clients, and candidates, and leads by example with accountability, fairness, and follow-through. Business generation, revenue, and pricing goals are based on location. Total headcount is up to four, including the Practice Director. The typical salary range is $80,168 to $87,000, negotiable depending on experience and location. The position is eligible for a bonus based on achievement of performance objectives. The role is based in Bellevue, Washington.

Requirements

At least 1 year of talent solutions and/or management experience, or equivalent experience.
Proven performance in a talent manager or director role.
Demonstrated success in business generation and leading and driving business development.
Excellent communication, presentation, and problem-solving skills.
Proficiency in Microsoft Office, databases, and other technology systems.

Nice To Haves

Bachelor’s degree or equivalent preferred.

Responsibilities

Maintain consistently above-average performance metrics.
Drive revenue-generating activities and practice-group performance, including business generation and pricing goals.
Execute operational focus areas and meet individual and staff productivity standards.
Manage time effectively, plan and multitask, and make quality decisions.
Attract and source staff, and train, develop, and retain them.
Monitor business trends on a daily and weekly basis and act on them.
Lead customer retention and expansion strategies and build customer loyalty through superior service.
Communicate expectations and feedback effectively, including difficult messages.
Promote collaboration and an inclusive, positive team culture; motivate, inspire, and lead by example.
Recognize and celebrate success, manage change efforts, and facilitate resolutions involving staff, clients, and candidates.
Conduct effective meetings and follow through on commitments.
Participate in recruiting new hires.
Communicate effectively with all levels of the organization.

Benefits

Base salary and performance-based bonus pay.
Medical, vision, and dental insurance.
Flexible spending and health savings accounts.
Life and accident insurance.
Adoption, surrogacy, and fertility assistance.
Paid parental leave of up to 6 weeks.
Short- and long-term disability insurance.
Paid vacation, personal, and sick time through Choice Time Off; new hires earn up to 17 days per calendar year, prorated based on hours worked and service.
Up to 11 paid holidays per calendar year.
401(k) savings and investment plan or deferred compensation plan, if eligible, with a 100% employer match on the first 3% of eligible employee contributions.
Training, client relationship management tools, and advanced technology.
Career advancement opportunities.