Practice Director (Administrative & Customer Support)

Robert Half•Bellevue, WA

About The Position

The Practice Director is responsible for maintaining consistently above-average performance metrics and providing business-generation leadership, motivation, and direction to direct reports. The role participates in recruiting new hires and communicates effectively across all levels of the organization. The director drives revenue-generating activities and practice-group performance, executes operational priorities, meets productivity and performance goals, manages resources, and develops staff. The role also works toward pricing goals, monitors business trends, leads customer retention and expansion, and promotes customer loyalty through superior service. The director fosters collaboration, motivates and recognizes team members, manages change, facilitates resolutions, and builds an inclusive and positive team culture. Business-generation, revenue, and pricing goals are based on location. The practice group has a total headcount of up to four, including the Practice Director. The position is located in Bellevue, Washington.

Requirements

At least 1 year of talent solutions and/or management experience, or equivalent experience.
Proven performance in a talent manager or director role.
Demonstrated success in business generation and leading and driving business development.
Excellent communication, presentation, and problem-solving skills.
Proficiency in MS Office, databases, and other technology systems.

Nice To Haves

Bachelor’s degree or equivalent.

Responsibilities

Drive revenue-generating activities and practice-group performance.
Execute operational focus areas and meet individual and staff productivity and performance standards.
Manage time, plan and multitask effectively, and make quality decisions.
Attract and source candidates; train, develop, and retain staff.
Achieve pricing goals and apply expert knowledge of the practice group.
Recognize and act on daily and weekly business trends.
Communicate effectively, including providing feedback and communicating difficult messages and expectations.
Promote collaboration, motivate and inspire staff, lead by example, and recognize team successes.
Manage change efforts and facilitate resolution with internal staff, clients, and candidates.
Conduct effective meetings.
Lead customer retention and expansion strategy and build customer loyalty through superior service.
Foster an inclusive, positive, and collaborative team culture; act with fairness, consistency, and accountability.
Participate in recruiting new hires.
Communicate effectively with all levels within the organization.

Benefits

Base salary and bonus pay for talent professional positions.
Group health insurance benefits, including medical, vision, and dental.
Flexible spending and health savings accounts.
Life and accident insurance.
Adoption, surrogacy, and fertility assistance.
Paid parental leave of up to 6 weeks.
Short- and long-term disability coverage.
Paid time off for vacation, personal needs, and sick time; new hires earn up to 17 days of Choice Time Off per calendar year, prorated based on hours worked per week and varying by years of service.
Up to 11 paid holidays per calendar year.
401(k) savings and investment plan or deferred compensation plan if eligible; eligible employees receive a 100% employer match on the first 3% of contributions.
Training, client relationship management tools, and advanced technology to support success.
Career advancement opportunities.