Practice Director (Administrative & Customer Support)

Robert Half•Minnetonka, MN

About The Position

The Practice Director is responsible for maintaining consistently above-average performance metrics, leading business generation, and motivating and directing direct reports. The role participates in recruiting new hires and communicates effectively with all levels of the organization. Business generation, revenue, and pricing goals are based on location. The practice group has a total headcount of up to four, including the Practice Director. The position requires leadership in operational execution, resource management, business analysis, communication and collaboration, customer focus, and inclusive team culture. The typical salary range is $55,000 to $75,000, negotiable based on experience and location. The position is eligible for a bonus based on achievement of performance objectives.

Requirements

At least 1 year of talent solutions and/or management experience, or equivalent experience.
Proven performance in a talent manager/director role.
Demonstrated success in business generation and leading and driving business development.
Excellent communication, presentation, and problem-solving skills.
Proficiency in MS Office, databases, and other technology systems.

Nice To Haves

Bachelor’s degree or equivalent preferred.

Responsibilities

Drive revenue-generating activities and practice group performance.
Execute operational focus areas and meet individual and staff productivity standards.
Manage time effectively, plan, multitask, and make quality decisions.
Reach individual and staff performance metrics; attract, source, train, develop, and retain staff.
Achieve pricing goals, maintain expert knowledge of the practice group, and recognize and act on business trends.
Communicate feedback, difficult messages, and expectations; promote collaboration and facilitate resolution with staff, clients, and candidates.
Motivate, inspire, lead by example, recognize successes, manage change efforts, and conduct effective meetings.
Lead customer retention and expansion strategy and build customer loyalty through superior service.
Promote an inclusive, positive, and collaborative team culture; act responsibly, follow through on commitments, and treat others fairly and consistently.
Participate in recruiting new hires and communicate effectively with all levels of the organization.

Benefits

Performance-based bonus
Group health insurance benefits, including medical, vision, and dental
Flexible spending and health savings accounts
Life and accident insurance
Adoption, surrogacy, and fertility assistance
Paid parental leave of up to 6 weeks
Short- and long-term disability
Paid time off for vacation, personal needs, and sick time; new hires earn up to 17 days of Choice Time Off per calendar year, prorated based on hours worked per week and years of service
Up to 11 paid holidays per calendar year
Company 401(k) savings and investment plan or deferred compensation plan, if eligible
Employer match of 100% on the first 3% of eligible employee contributions
Training, client relationship management tools, and advanced technology