Practice Development Specialist

Synchrony • Cincinnati, OH

3d • $26 - $35 • Hybrid

About The Position

The Practice Development Specialist is an outbound phone-based sales position responsible for selling industry-specific healthcare providers on the benefits of CareCredit. The role drives product engagement in provider practices and delivers credit goals within an assigned territory. The specialist consults with doctors and office staff about strategies to use CareCredit effectively, educates them about products, benefits, rates, and compliance, analyzes practice performance, and implements action plans to increase product usage, applications, and net credit sales. The role also develops long-term provider relationships, responds to inbound calls generated by marketing campaigns, uses AI tools to engage providers, documents interactions in Salesforce, and meets performance, productivity, and quality standards.

Requirements

• At least 1 year of experience in telephone sales, field sales, or collections; alternatively, at least 1 year of patient financing experience in medical, dental, veterinary, other specialized medical, or health and wellness spa practices.
• Demonstrated ability to use various software programs.
• High school diploma or GED.
• Must be at least 18 years old.
• Must be willing to take a drug test, undergo a background investigation, and submit fingerprints as part of onboarding.
• Must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• Legal authorization to work in the United States; employment visa sponsorship is not available.

Nice To Haves

• Outbound call experience.
• Telephone sales, field sales, or collections experience in financial services or retail.
• Professional and consultative selling skills, with an emphasis on influencing others to take action.
• Experience using AI tools or resources.
• Ability to work in a team.
• Analytical thinking and excellent presentation, organization, communication, and time management skills.
• Spanish/English fluency.

Responsibilities

• Engage doctors and office staff on strategies to use CareCredit to optimize business performance.
• Educate providers on CareCredit products, benefits, rates, and compliance requirements.
• Analyze individual practice performance and identify opportunities to maximize CareCredit usage through phone consultation.
• Implement action plans for low-performing practices to increase usage, net credit sales, and applications.
• Use a consultative approach to share best practices, tools, and performance information, strengthen provider relationships, and demonstrate CareCredit’s benefits.
• Use defined sales processes, strategies, provider segmentation, prioritization, campaigns, and other activities to drive performance.
• Develop long-term client relationships to identify opportunities, satisfy customer needs, and increase sales.
• Respond to inbound calls from providers generated by marketing campaigns.
• Use AI tools to engage effectively with providers.
• Document provider engagements in Salesforce.
• Meet organizational performance measurements, productivity metrics, and quality assurance standards.
• Perform other duties and special projects as assigned.

Benefits

• Annual bonus eligibility based on individual and company performance.
• Flexible work options, including working from home near a Hub or from an office.
• Inclusive culture and Employee Resource Groups.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED