Practice Delivery Leader - Healthcare

Nelson•Fort Myers, FL

1d•Hybrid

About The Position

The Practice Delivery Leader oversees and executes the Healthcare Practice Strategy for project performance. This role applies in-depth knowledge of healthcare architecture and design and strong business acumen to translate strategy into execution, support and empower teammates, manage day-to-day operations, respond to business issues, and lead continuous improvement and innovation. Working in close partnership with the Practice Strategy Leader, the role helps build practice culture, delivery performance, and client engagement to support practice growth. The leader collaborates with Practice Leadership, Market Leaders, clients, Project Managers, teammates, Finance, and Human Resources to identify challenges and opportunities and deliver strategic, data-backed solutions that support teammate development, service delivery, client satisfaction, and organizational success. The role requires healthcare architecture and design expertise and alignment with NELSON's values: urgency and ownership, respectful authenticity, purposeful growth, bold thinking with disciplined execution, and an inclusive culture.

Requirements

Expertise in healthcare architecture and design in one or more of these project types: hospitals and medical centers, medical specialty facilities, physicians' offices, or medical real estate developers.
Ability to lead and manage people and teams, including motivation, empowerment, organization, innovation, integrity, decision-making, and delegation.
Ability to communicate effectively at all levels of an organization.
Financial acumen, including understanding financial performance, analyzing data for insights, taking appropriate action, and preparing and managing project budgets.
Deep practice and industry knowledge and understanding of client needs to deliver service excellence.
Strong proficiency in scope writing for proposals and contracts.
Extensive experience working with legal counsel on contracts and contract negotiations.
Commitment to continuous learning and development.
Strong proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
Ability to adopt and reinforce NELSON business systems, processes, and tools, including Deltek VantagePoint, Tableau, Microsoft Teams, and Zoom.
Proven track record of managing teams with financial success, including consistently meeting KPIs and revenue targets.
Bachelor's or Master's degree in Architecture or Interior Design from an accredited university.
15+ years of relevant industry experience preferred, or equivalent in appropriate education and experience.

Nice To Haves

PMP certification preferred but not required.
Active architectural license in at least one state preferred but not required.

Responsibilities

Lead the practice in partnership with Practice Leadership and work with Business, Regional, and other Practice Leaders to leverage and evolve firm capabilities.
Work with Studio Leaders, Project Managers, and National Leadership to review pricing for high-profile RFP and MSA responses, balancing profitability targets with the competitive landscape.
Work with Studio Leaders and Project Managers, in conjunction with legal counsel, to review and negotiate contracts, Letters of Agreement, and AIA Agreements to mitigate scope and contractual risks.
Assess project performance with Studio Leaders and identify ways to optimize the business and meet goals.
Identify project-life-cycle problems and friction points with Practice Leadership and develop solutions to maximize efficiency and profitability.
Communicate shifting priorities and project changes effectively to leadership and teammates.
Partner with HR to provide consistent, constructive feedback and opportunities for teammates to achieve professional goals.
Manage talent and resource balancing across the practice and NELSON, including resource sharing, use of Extended Team Partners, and hiring.
Partner with HR to develop, participate in, and execute succession planning, including transitions of important client relationships.
Maintain or develop key account and client relationships as part of the Leadership team.
Coordinate teams to encourage idea exchange and cross-team learning.
Maintain positive internal and external relationships and collaborate to achieve business performance goals.
Support continuous improvement, including reviewing documentation and contracts for compliance with NELSON standards and escalating issues as needed.
Support project or account contract performance and process understanding, including the scope, budget, and quality agreed with the client.
Monitor and ensure the quality of Deltek Project and Plan data.
Partner with Senior Studio Leaders and Senior Project Managers to provide working knowledge of project KPIs and their impact on practice operations, including effective multiplier, gross margin, profitability, realization, and accounts receivable.

Benefits

401(k) plan with company match.
Medical, dental, and vision benefits.
Wellness program with rewards for healthy activities.
Pet insurance.
Opportunities for career advancement.
Paid time off and holiday pay.
Paid parental leave.
Flexible working schedules and work-from-home options based on client needs.
Professional development, including discretionary support and reimbursement for registrations, certifications, and professional organization memberships.
Additional compensation may include a Long Term Incentive Plan, Short Term Incentive Plan, and profit sharing.