Practice Leader

Guardian Dentistry Partners•New City, NY

About The Position

Cosmetic and General Dentistry of New City is seeking a Practice Leader/Office Manager to lead the non-clinical operations of its dental practice. The role supports Guardian Dentistry Partners-supported practices by establishing and applying operational, managerial, and administrative procedures, reporting structures, and operational controls. It is focused on delivering a positive patient experience, supporting employee and dentist satisfaction, and helping the practice grow. The position does not affect the independent clinical judgment or decisions of licensed providers. The Practice Leader oversees daily practice operations and team members, manages patient flow and practice goals, and provides mentorship and training. They also serve as a communication link between the dentist and the practice team, ensuring effective coordination. The role requires a compassionate, emotionally intelligent leader who communicates confidently, is comfortable with technology, solves problems proactively, and works collaboratively.

Requirements

Must have 2–4 years of dental management experience.
Ability to relate to others compassionately and empathetically, with strong emotional intelligence and a passion for helping others.
Confident communication and excellent presentation skills; ability to adapt communication style to the audience, seek feedback, summarize key points, and communicate proactively.
Comfort troubleshooting technical issues and communicating with IT as needed.
Comfort using Microsoft programs, including Excel, PowerPoint, and Word.
Proactive problem-solving skills and ability to engage team members in resolving issues.
Ability to work collaboratively with teams and cross-functional partners.

Responsibilities

Supervise practice activities and ensure effective coverage for all positions.
Manage opening and closing duties, including reconciling daily financials.
Manage supply inventory and serve as the primary point of contact for the practice.
Oversee internal billing invoices, maintain CPR certifications, and ensure office safety, compliance, and other policies and procedures are followed.
Use Workday, myLearning, metric software, and P&L reports to manage office operations.
Plan and facilitate daily morning huddles and other team meetings as appropriate.
Maintain positive working relationships with doctors and regional managers to support communication.
Meet or exceed monthly and quarterly performance metrics and maintain accurate end-of-day, weekly, monthly, and quarterly tracking and reporting.
Monitor, analyze, and report weekly and monthly KPIs; maintain alignment with quarterly IMPACT goals and report goals and KPIs to the Regional Manager and doctors as requested.
Supervise practice team members, manage team information in the HRIS, oversee performance management, and resolve issues and conflicts.
Provide team members with ongoing guidance, coaching, and support, and cross-train them for professional development and office efficiency.
Manage recruiting, hiring, and onboarding of new team members.
Manage team schedules, payroll, and time and attendance, and keep the appointment scheduler updated with office hours and doctor availability.
Communicate with patients courteously, empathetically, and professionally.
Oversee timely telephone response systems, manage patient flow, and assist wherever needed to support the patient experience.
Support efforts to encourage patients to accept treatment and maintain accuracy and attention to detail to minimize patient complaints.
Troubleshoot practice technology issues and communicate with IT as needed.
Mediate and resolve practice conflicts professionally and objectively.