Practice Leader

Guardian Dentistry Partners•New City, NY

3d•$70,000 - $80,000

About The Position

Cosmetic and General Dentistry of New City is seeking a Practice Leader/Office Manager to lead the dental practice’s non-clinical operations. This leadership role supports an outstanding patient experience, a positive and productive work environment, and the continued growth of the practice. The position does not affect the independent clinical judgment or decision-making of licensed providers. The Practice Leader provides operational, managerial, and administrative procedures, reporting structures, and operational controls to the assigned practice. The role supports growth initiatives and fosters communication, development, and collaboration among the team. The Practice Leader oversees daily operations, supervises team members, manages patient flow, works toward team goals, and provides mentorship and training. The role also connects the dentist with the broader team to support communication and coordination.

Requirements

2–4 years of dental management experience.
Compassionate and empathetic interpersonal skills, high emotional intelligence, and an interest in helping others and supporting practice success.
Confident communication and presentation skills, including the ability to communicate with different audiences and summarize key points.
Comfort troubleshooting practice technology issues and communicating with IT as needed.
Comfort using Microsoft programs, including Excel, PowerPoint, and Word.
Proactive problem-solving skills and the ability to engage team members in resolving issues.
Ability to mediate and resolve practice conflicts professionally and objectively.
Ability to work collaboratively with teams and cross-functional partners.

Responsibilities

Supervise daily practice activities and ensure effective coverage for all positions.
Manage office opening and closing duties, including reconciling daily financials.
Manage supply inventory and serve as the primary point of contact for the practice.
Oversee internal billing invoices, maintain CPR certifications, and ensure office safety, compliance, and other policies and procedures are followed.
Use Workday, myLearning, metric software, and P&L reports to manage office operations.
Plan, organize, and facilitate daily morning huddles and other appropriate team meetings.
Maintain positive working relationships and effective communication with doctors and regional managers.
Meet or exceed monthly and quarterly performance metrics and maintain accurate end-of-day, weekly, monthly, and quarterly tracking and reporting.
Monitor, analyze, and report weekly and monthly KPIs; maintain alignment with quarterly IMPACT goals; and report goals and KPIs to the Regional Manager and doctors as requested.
Supervise practice team members, manage team information in the HRIS, support performance management, and resolve issues and conflicts.
Provide team members with guidance, coaching, and support; cross-train team members for professional development and office efficiency.
Manage recruiting, hiring, and onboarding of new team members.
Manage team schedules, payroll, time and attendance, and keep the appointment scheduler current with office hours and doctor availability.
Communicate with patients courteously, empathetically, and professionally.
Oversee telephone-answering systems to ensure timely responses, manage patient flow, and assist wherever needed.
Support efforts to help patients accept treatment and maintain accuracy and attention to detail to minimize patient complaints.