Medical Practice Coordinator
About The Position
Our client is an innovative, rapidly growing healthcare practice redefining the patient experience through personalized, relationship-driven care. Combining Functional Medicine, Direct Primary Care, Hormone Optimization, Medical Weight Loss, Regenerative Aesthetics, and Membership-Based Healthcare, the practice delivers comprehensive solutions that empower patients to live healthier, longer lives. As the practice continues to grow, we're seeking an exceptional Practice Coordinator to join our leadership team. This is not a traditional administrative or front desk position. It's a leadership role at the center of the practice — shaping the patient experience, driving marketing efforts, and keeping day-to-day operations running smoothly. For the right candidate, it also offers a clear path to Practice Manager or Director of Operations as the organization expands. The Practice Coordinator serves as the operational hub of the practice, ensuring day-to-day business runs efficiently while supporting continued growth. Working closely with leadership and the clinical team, this person will oversee operations, improve workflows, coordinate marketing initiatives, strengthen the patient experience, and implement systems that help the practice operate at its highest level.
Requirements
- Personality, presence, genuine customer service instincts, and a real willingness to learn new things
- Naturally curious, thinks independently, and takes ownership of problems
- Background in hospitality, retail, or another service-driven industry
- Experience with — or willingness to quickly learn — Cerbo EMR (or similar healthcare software), CRM platforms, Google Workspace, Microsoft Office, Canva, email marketing platforms, AI tools such as ChatGPT, and business analytics/reporting software
- High-energy, independent-thinking, self-directed, curious, growth-minded, calm under pressure, a confident communicator, detail-oriented, a systems thinker, and comfortable making decisions
- Takes ownership, anticipates needs before they arise, and enjoys finding better ways to help a business succeed — without needing constant direction
Nice To Haves
- Medical or med spa experience
- Practice Coordinator experience
- Medical Office Administrator experience
- Practice Manager experience
- Healthcare Operations Manager experience
- Concierge Medicine experience
- Functional Medicine experience
- Direct Primary Care experience
- Med Spa Management experience
- Healthcare Business Development experience
- Hospitality Leadership experience
Responsibilities
- Manage the complete patient journey
- Review new patient inquiries daily and follow up promptly
- Improve consultation conversion rates
- Resolve patient concerns with professionalism and empathy
- Monitor online reviews and reputation
- Develop systems that increase satisfaction, retention, and referrals
- Coordinate and oversee daily office operations
- Improve workflows and operational efficiencies
- Proactively identify and resolve operational challenges
- Co-plan office events, typically held monthly
- Support the transition toward mostly virtual events through our marketing platform
- Attend two in-person events per year
- Coordinate social media initiatives
- Assist with facilitating daily patient inquiries, consultations, and conversions
- Use data to identify opportunities and recommend improvements
- Support and lead Medical Assistants
- Assist with onboarding and training
- Conduct weekly team meetings and monitor schedules/productivity
- Identify staff development opportunities
- Encourage collaboration, accountability, and continuous improvement
Benefits
- Two weeks Paid Time Off
- Six paid holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas
- Professional development opportunities
- A defined career path with advancement to Practice Manager or Director of Operations as the practice grows
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
