Medical Practice Coordinator

ChromePMS • Marietta, GA

8d • Onsite

About The Position

Our client is an innovative, rapidly growing healthcare practice redefining the patient experience through personalized, relationship-driven care. Combining Functional Medicine, Direct Primary Care, Hormone Optimization, Medical Weight Loss, Regenerative Aesthetics, and Membership-Based Healthcare, the practice delivers comprehensive solutions that empower patients to live healthier, longer lives. As the practice continues to grow, we're seeking an exceptional Practice Coordinator to join our leadership team. This is not a traditional administrative or front desk position. It's a leadership role at the center of the practice — shaping the patient experience, driving marketing efforts, and keeping day-to-day operations running smoothly. For the right candidate, it also offers a clear path to Practice Manager or Director of Operations as the organization expands. The Practice Coordinator serves as the operational hub of the practice, ensuring day-to-day business runs efficiently while supporting continued growth. Working closely with leadership and the clinical team, this person will oversee operations, improve workflows, coordinate marketing initiatives, strengthen the patient experience, and implement systems that help the practice operate at its highest level.

Requirements

• Personality, presence, genuine customer service instincts, and a real willingness to learn new things matter more than years of experience.
• Naturally curious, thinks independently, and takes ownership of problems instead of waiting to be told what to do next.
• Experience in hospitality, retail, or another service-driven industry is a great fit.
• Problem solving, project management, business operations, process improvement, marketing coordination, data analysis, and organization and prioritization.
• Experience with — or willingness to quickly learn — Cerbo EMR (or similar healthcare software), CRM platforms, Google Workspace, Microsoft Office, Canva, email marketing platforms, AI tools such as ChatGPT, and business analytics/reporting software.
• High-energy, independent-thinking, self-directed, curious, growth-minded, calm under pressure, a confident communicator, detail-oriented, a systems thinker, and comfortable making decisions.
• Takes ownership, anticipates needs before they arise, and enjoys finding better ways to help a business succeed — without needing constant direction.

Nice To Haves

• Medical or med spa experience is not required — we would rather bring in the right personality and train the skills than hire for experience alone.
• Practice Coordinator, Medical Office Administrator, Practice Manager, Healthcare Operations Manager, Concierge Medicine, Functional Medicine, Direct Primary Care, Med Spa Management, Healthcare Business Development, or Hospitality Leadership.

Responsibilities

• Create an exceptional concierge-style experience by managing the complete patient journey, reviewing new patient inquiries daily and following up promptly, improving consultation conversion rates, resolving patient concerns with professionalism and empathy, monitoring online reviews and reputation, and developing systems that increase satisfaction, retention, and referrals.
• Coordinate and oversee daily office operations, improve workflows and operational efficiencies, and proactively identify and resolve operational challenges.
• Co-planning office events, typically held monthly, supporting the transition toward mostly virtual events through our marketing platform, attending two in-person events per year, and coordinating social media initiatives.
• Assisting with facilitating daily patient inquiries, consultations, and conversions, and using data to identify opportunities and recommend improvements.
• Support and lead Medical Assistants, assist with onboarding and training, conduct weekly team meetings and monitor schedules/productivity, identify staff development opportunities, and encourage collaboration, accountability, and continuous improvement.

Benefits

• Two weeks Paid Time Off
• Six paid holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas
• Professional development opportunities
• A defined career path with advancement to Practice Manager or Director of Operations as the practice grows

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed