Practice Coordinator

One Medical•Dallas, TX

11d•Onsite

About The Position

One Medical is seeking a Practice Coordinator to serve as the onsite lead for a practice team in Dallas, Texas. The coordinator supports team members in delivering high-quality patient care and experience, and helps ensure smooth practice operations through active daily management, scheduling, inventory management, and facilities oversight. The role is the team’s subject matter expert on workflows and processes and the main point of contact for daily clinical operational oversight. Under the direction of the Operations Manager, the coordinator provides direction, coaching, and support to teammates and helps the team maintain performance through change and growth. The position combines operational leadership, customer service, administrative work, and patient-facing duties. The coordinator supports patient-centered communication and care, and collaborates with clinical leadership and the Operations Manager on quality outcomes, patient safety, regulatory compliance, and improvement initiatives. Clinical duties may include venipuncture and other extended-scope services. This is a full-time, 40-hour-per-week, in-person role, with eight-hour shifts generally scheduled Monday through Friday between 7:00 a.m. and 6:00 p.m. The schedule may change based on business direction.

Requirements

At least one year of experience in a supervisory or lead role in high-touch customer service or patient-facing healthcare.
Ability to foster strong, collaborative team dynamics and a supportive, engaged team culture.
Experience working on collaborative, diverse, feedback-driven multidisciplinary teams.
Strong written and verbal communication skills.
Successful completion of One Medical clinical training and state-required education and/or certifications within the first six months of employment; training is One Medical sponsored.

Nice To Haves

Relevant experience as a Medical Assistant or Phlebotomist; applicants without this experience are encouraged to apply, and training is provided.
A track record of leading successful change-management and process-improvement efforts.
Healthcare experience and a solid understanding of billing and insurance.

Responsibilities

Ensure practice operational readiness through team check-ins, staffing review, task-queue monitoring, adherence to standard work, and end-of-month operations, including publishing administrative and clinical shift schedules.
Train, coach, mentor, and recognize team members; provide team support and leadership.
Drive performance improvement through active daily management, facilitating office huddles, and monitoring performance metrics.
Manage inventory, including ordering and receiving supplies, tracking expiration dates, minimizing waste, and completing counts.
Support the practice’s financial health through office budget review and management of copays and revenue cycle.
Monitor and own Net Promoter Score responses and respond to service recovery cases, escalating to the Operations Manager as needed.
Partner with Clinical Leadership and the Operations Manager to support quality health outcomes, patient safety, regulatory compliance, and population-health improvement initiatives.
Use the C-I-CARE communication framework in patient interactions and support a positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, and knowledge of billing and insurance.
Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking and organizing supplies, and supporting facility, security, and IT requests.
Provide clinical services as applicable, including venipuncture and extended-scope duties such as non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs.

Benefits

Paid sabbatical for every five years of service.
Free One Medical memberships for the employee, friends, and family.
Employee Assistance Program with confidential services for stress, anxiety, financial planning, and legal issues.
Medical, dental, and vision plans.
Pre-tax commuter benefits.
Option to cash out up to 40 accrued PTO hours per year.
401(k) match.
Credit toward emergency childcare.
Company-paid maternity and paternity leave.
Basic life insurance paid by One Medical.
Short-term and long-term disability insurance paid by One Medical.